Community Manager - DFW, Texas

Job Details:

The Community Manager is responsible for leading and directing all community day-to-day operations to provide optimal return to the investors. The Community Manager leads and motivates community staff employees to provide service to residents and maintain a high level of resident satisfaction. The Community Manager will provide leadership in factors directly contributing to the property operational performance such as: implementing cost control, revenue improvement programs, developing and following annual operating budgets, plus sales and marketing plans.

Key Responsibilities:

• Lead, direct and control all facets of the community to ensure quality services and a high degree of customer satisfaction by Vidalta Living standards and policies, while working within budgetary guidelines.
• Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, accounts payable, order office supplies, etc.).
• Prepare and administer the annual operating and capital budget.
• Meet and support company key performance indicators and objectives to meet or exceed organizational expectations. (Listed below)
• Lead, recruit, hire, train, develop site staff and provide performance feedback to all employees to ensure community performance and adequate staffing. Motivate employees through recognition programs, training and team building.
• Obtain bids for all contract services and oversee routine capital projects. Review, code and approve invoices for payments.
• Oversee the consistency and effectiveness of the Team and associates’ use of the policies and procedures, including priority wait lists, phone techniques, application verification and notification.
• Ensure leasing practices conform to federal, state, and local law, and credit and criminal reports.
• Responsible for reviewing and evaluating market conditions (comps shop) to determine unit prices in accordance with the market and budgeted goals.
• Evaluate and recommend changes on rent/pricing strategies and ensure websites and marketing materials are accurate and updated.
• Participate in resident planned activities for maximum customer satisfaction.
• Ensure timely communication and follow up for all resident concerns, renewals and service requests.
• Conduct daily property inspections to ensure that the physical aspects of the community will meet or exceed established standards regarding the grounds, curb appeal, market ready units, risk management/safety requirements, models, cleanliness, and general appearance. Prepare to implement corrective measures as necessary.
• Follow all Key Performance Indicators, like Occupancy more than 95%, Net Leased more than 93%, Renewal retention per month 50% as a minimum standard, 60 days vacant – ZERO, among others KPIs.
• These KPI’s will be subject to change and revision as the market conditions change.
• Embrace Vidalta Property Management core principles and values. Great Customer Service, Humility, Integrity, Loyalty, Passion, Professionalism, Collaboration, Teamwork and Results.

Experience and Education Requirements:

• Position requires a minimum of 3+ years property management experience.
• College degree preferred. 
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Bilingual (English and Spanish) a plus
• Effectively convey ideas, images and goals to a diverse group of personalities.
• Must possess a consistently positive attitude.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Participate in training in order to comply with new or existing laws.

Vidalta Property Management, LLC participants in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

E-Verify Participation Poster (English & Spanish): E-Verify Participation Poster English and Spanish

E-Verify Right to Work Poster (English): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

E-Verify Right to Work Poster (Spanish): https://www.rhoworld.com/wp-content/uploads/spanish_ier_poster_final.pdf