Community Manager - Emerald Palms

As Community Manager, you will manage the apartment community to achieve maximum pre- determined marketing results and resident relations. You are ultimately responsible for ensuring the efficient operation of the community under the direction of your Regional Property Manager. Additional responsibilities include but are not limited to:

• Lead, support and supervise Assistant Community Manager, Leasing Consultant(s) and Maintenance team, including training, performance guidance, reviews, hiring, promotion and termination, within HR guidelines.


• Guide and direct all aspects of leasing and maintenance procedures ensuring policy compliance regarding all operations.


• Hire, train, supervise and motivate on-site team members, ensuring all team members are in compliance with assigned required trainings. 


• Review monthly marketing audit on all ILS platforms. 


• Conduct and review monthly marketing survey and obtain updated status on competition rents and specials.


• Analyze community performance and trends to develop and implement monthly marketing plan.


• Ensure that all written and oral communications are within Grand Peaks’ policy.


• Enforce safety policies, regulations and OSHA/Fair Housing compliance.


• Ensure compliance with budget. Obtain proper approval from Regional Property Manager for overages.


• Oversee variance reports / reclass / accruals, ADP payroll, and bonus submissions.


• Approve all invoices weekly to ensure payments are completed in a timely manner. 


• Secure bids for repairs and replacement work beyond capability of staff at direction of Regional Property Manager.


• Ensure required and requested reports are completed accurately and submitted in a timely manner.


• Provide excellent customer service while maintaining the highest standards for resident service.


• Issue appropriate notices as necessary (i.e., late payments, evictions, returned checks).


• Post all rents, deposits and fees, as well as ensure daily bank deposits are made.


• Respond to calls and inquiries from customers, residents, team members and vendors professionally.


• Adhere to all local/state/federal laws and comply with the Grand Peaks’ policies and procedures.


• Approve all final account statements and collection methods for bad debt. Review refunds according to move out charges.


• Look at TICs before sending for compliance review, property specific.


• Gather insurance information and forms for vendor references and setup.


• Review AIRM daily and pivot accordingly.


• Physically walk and inspect property on a regular basis, as well as verify condition of vacant units, via weekly report. 


• Report all liability and property incidents to Regional Property Manager and the corporate office immediately, via SmartSheet.


• Responsible for ensuring a professional appearance and attitude at all times for yourself and on-site team members.


• Greet customers, conduct community tours and support leasing functions, as necessary.


• Meet ongoing assigned training requirements w within Grand Peaks University.


• Other duties, as assigned.

Qualifications

• At least three years’ experience in multifamily property management, with progressively increasing level of responsibility.


• Effective verbal and written communication.


• Certification through an accredited housing association is a plus.


• Business mindset to help drive the community’s financial performance.


• Ability to read and interpret documents such as leases, operating instructions and procedure manuals.


• Demonstrated ability to lead a successful team.


• Excellent organizational skills, with ability to work under limited supervision while maintaining a high degree of accuracy and production.


• Outstanding telephone etiquette along with excellent written, verbal, and interpersonal communication skills.


• Proficiency with MS Office applications (Outlook, Word and Excel software), as well as property management software preferably OneSite.


• Experience with AIRM preferred.


• Ability to successfully pass a background check, and maintain a record that satisfies these requirements.

Compensation: $95k + bonuses + housing discount

Benefits:

• Medical, dental and vision insurance, including flexible spending accounts


• Life, accidental death and dismemberment, short-term disability and long-term disability insurance available


• Employee Assistant Program


• 401(k) Retirement Plan (pre-tax and Roth) options available


• 18 days per year of PTO, total increases with years of service


• Housing discount available at any one of our properties


• 8 paid holidays annually


• Tuition Reimbursement for continuing education