Community Manager, Onsite

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.


• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.


• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.


• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.


• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.


• Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.


• Reviews monthly financials and submits A/P to the management company.


• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.


• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.


• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.


• Reviews incident reports, responds and implements timely solutions accordingly.


• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.


• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.


• High attention to detail.


• Facilities management skills and experience.


• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.


• Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts.


• Ability to function efficiently in a high volume, fast-paced environment.


• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.


• Ability to interact and work positively and effectively with staff and residents at all levels.


• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at a workstation utilizing a computer and other office equipment.


• Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.


• Capable of working evenings and weekends as necessary.


• Sitting and standing for moderate periods of time.