Community Manager - Social Media

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

Position Overview

We are looking for a customer-focused Community Manager to serve as the voice of Public Storage across our social media channels. This role will be focused on fostering positive relationships with our online community, supporting customers through social platforms, and amplifying brand advocacy.

Key Responsibilities

Community Management & Engagement

• Monitor and engage with customer feedback, comments, direct messages, and mentions across Instagram, TikTok, Facebook, YouTube, X (Twitter), and Threads to facilitate discussions and maintain a positive community environment
• Proactively resolve conflicts and address customer concerns
• Identify and participate in viral moments and trending conversations relevant to the Public Storage brand

Customer Service & Support

• Serve as the first point of contact for customer service requests that come through social media channels
• Escalate issues appropriately, working cross-functionally with Customer Service and Field Operations teams to ensure timely resolutions
• Track recurring customer inquiries and provide feedback to internal teams for continuous improvement

Brand Advocacy & Brand Recognition

• Identify and engage with brand advocates, loyal customers, and potential new customers through proactive outreach
• Show up authentically in comment sections of brand advocates and user-generated content to strengthen relationships
• Identify opportunities to recognize and reward brand advocates through customer appreciation initiatives and prizing

Property & Digital Asset Management

• Execute new property listings workflows, audits, and updates across the Public Storage website, Google, Apple, Facebook, and directories
• Maintain and update property photos for entire property portfolio across digital ecosystem
• Monitor support inbox workflows ensure clean handoffs between cross-functional teams

Required

• 2+ years of experience in community management or customer service
• Deep familiarity with major social media platforms
• Exceptional written communication skills
• Strong customer service orientation with proven conflict resolution skills
• Experience using social listening and monitoring tools like Sprout Social

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. 

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**

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