Community Manager - Student Housing

• Develop and implement an annual business and marketing plan, including occupancy and revenue goals
• Monitor expenses and obtain approval for any overages
• Maintain target occupancy levels and rental rates
• Prepare operating budgets; submit monthly variance and occupancy reports
• Maximize Net Operating Income (NOI) through cost control and revenue strategies
• Collect rent, address delinquencies, and manage eviction processes as needed
• Oversee resident invoicing, deposit accounting, and refund requests
• Conduct regular staff meetings and training
• Coordinate maintenance and reconditioning with Regional Manager approval
• Ensure property standards are maintained, including cleanliness and curb appeal
• Hire, train, and retain on-site staff (leasing, maintenance, grounds, and security)
• Conduct performance evaluations and support professional development
• Work with HR on employee benefits, welfare, and disciplinary actions
• Approve purchases and coordinate with regional teams for major repairs
• Resolve resident concerns, including roommate or neighbor disputes and lease renewals
• Manage resident retention, marketing, and advertising efforts
• Respond to after-hours emergencies when required
• Ensure integrity in all community operations, events, and resident communications
• Approve all leasing activity and confirm proper documentation
• Serve in Assistant Manager, Leasing Consultant, or Accounts Manager roles as needed
• Ensure eviction processes align with legal counsel directions
• Promote a positive, team-oriented work environment and high-quality resident experience
• Comply with Company Safety Policies and Fair Housing Laws
• Recommend and manage capital improvements with company approval
• Monitor local market trends; conduct monthly competitor surveys
• Lead resident move-ins/outs and summer lease turnovers
• Oversee accurate data entry in Entrata (leads, follow-ups, work orders, and resident information)
   

• Proficiency in Microsoft Word, Excel, and Entrata
• Strong written and verbal communication skills
• Ability to analyze reports, budgets, and data
• Solid organizational and multitasking skills
• Conflict resolution and problem-solving abilities
• Strong customer service orientation
• Ability to maintain professionalism and confidentiality
• Leadership and team development experience

• Bachelor’s degree (B.A.) from a four-year college or university preferred
• 1–2 years of related experience, or equivalent combination of education and experience

• None required

• Business Management & Organizational Development
  • Accountability, Adaptability, Alignment, Advocacy
• Teamwork & Relationships
  • Collaboration, Customer Service, Influence, Internal/External Relationships
• Decision-Making & Initiative
  • Problem-Solving, Decisiveness, Judgment, Self-Development
• Staff Management & Development
  • Recruiting/Retention, Diversity, Delegation, Performance Reviews
• Job Knowledge & Skills
  • Property Management, Marketing, Reporting, Cost Control, Safety
• Professionalism & Communication
  • Ethics, Integrity, Time Management, Approachability, Communication
     

• Direct and indirect supervision of 1–10 employees
• May include supervision of subordinate supervisors

• Hiring & Termination
• Approving Time-Off
• Disciplinary Actions
• Performance Evaluations
• Promotions/Demotions
• Delegation & Task Assignment
• Training & Development
• Department Policy Implementation
   

Acknowledgment
The undersigned acknowledges receipt of this job description. University Partners reserves the right to revise or update this document as needed. This does not constitute an expressed or implied employment contract.