Community Navigator - Queens

Description

Title: Community Navigator - Queens

Department: Health Care Coordination

Reports To: Director

Location: Sun River Health FQHC, Jamaica, Queens 11435

Position Status: Full Time

FLSA Status: Non-Exempt

Pay Rate & Benefits:

The pay range for this role is generally $41,600 - $46,600 annually commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Community Health Action of Staten Island (CHASI) is a cutting-edge not-for-profit community-based organization that drives dramatic improvements in the health of New Yorkers by providing person-centered services and bridging the gaps between people and the compassionate health care they deserve by providing outreach, education, prevention, direct support services, and advocacy (visit www.chasiny.org to learn more).

POSITION SUMMARY: Community Health Action of Staten Island, in partnership with Sun River Health, has developed a collaborative program to enhance care engagement, improve HIV health outcomes, and promote the well-being of people living with HIV/AIDS (PLWH/A) in Queens and Staten Island. The Ryan White Support Services program addresses unmet social service needs that have significantly hindered their access to and engagement in HIV and other essential medical care. This program will expand services to Staten Island and establish community-based, non-Medicaid eligible services in Queens to assess, identify, and address unmet social determinants of health (SDOH) needs.

The Community Navigator (Queens) will be responsible for delivering non-medical case management and food nutrition education to clients enrolled in our second Ryan White Support Services program, located at Sun River Health’s Sutphin Health Center in Jamaica, Queens. The Community Navigator will be trained on NYSDOH-approved HIV Health Education/Risk Reduction curriculum, food and nutrition counseling/education, and developing an individualized Healthy Food Security Plan for clients.

DUTIES & RESPONSIBILITIES:

• Complete assessments and develop a coordinated service plan with the client, the client’s family, and the care team.
• Document the client’s progress towards treatment and monitor client progress.
• Collaborate with Health Educator and Peer Advocate to identify appropriate health education services for clients.
• Manage the Healthy Food Security intervention, providing nutrition counseling/education, grocery gifts cards and development of food security plan.
• Maintain updated case records through the agency’s EMR in accordance with Health Resources and Services Administration (HRSA) defined services, agency standards and regulatory requirements
• Accompany clients to medical appointments and community agencies for support and advocacy.
• Assess treatment adherence and addresses barriers as they arise.
• Provide accompaniments to clients to encourage treatment adherence.
• Conduct community outreach for newly enrolled clients and those who may become lost-to-contact with the program.
• Reassess client needs including the Self-Management Assessments and program eligibility.
• Coordinate with Service Providers and provides critical feedback to members of the team.
• Actively participate in case conferences, clinical supervision, and individual supervision
• Meet all CHASI and funder training requirements.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.
• Other duties as assigned.

Requirements

QUALIFICATIONS:

• High school diploma or equivalency required
• At least 2 years of related experience in substance use disorders, HIV and /or mental health settings REQUIRED
• Strong socio-cultural identification with the target population
• Some college, Associates, or bachelor's preferred.
• Bilingual (English/Spanish) preferred.

COMPETENCIES:

• Computer literacy in Microsoft products: TEAMS, Outlook, etc., and ability to navigate the internet.
• Knowledge, understanding, and ability to communicate HIV progression, treatments, and adherence strategies.
• Knowledge and understanding of care management principles and documentation.
• Can actively listen to feedback and apply that feedback accordingly.
• Compose documentation, emails, and other communications that are clear, accurate, and well-organized.
• Understand and convey information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties.
• Work harmoniously with others to accomplish objectives, gaining the cooperation and respect of others in the process. Relates effectively with staff, clients, supervisors, and senior management.
• Show up professionally each day within the context of expectations of their work environment.
• Work independently following receipt of instructions on a task.

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status