Community Operations Coordinator

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Community Operations Coordinator at our Sunriver location.

Who We Are: 

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, Arizona, Utah, and Colorado. PMP delivers a level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms that provides our team members with a unique opportunity to evolve and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

° Instagram/pmpmanage 

° facebook/pmpmanage 

° linkedin/company/pmpmanagement

Who We Are Looking For: 

 PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The Community Operations Coordinator supports the overall operations of the Association by ensuring compliance, accuracy in homeowner onboarding, timely work order resolution, and effective coordination with vendors and staff. This role ensures the smooth functioning of administrative, compliance, and operational processes that enhance the member experience and uphold the Association’s governing documents and standards.

Duties & Responsibilities: 

· Conduct weekly violation drives and document/report findings.

· Prepare and send courtesy notices, violation letters, and follow-up communications.

· Oversee new homeowner onboarding, including collection and verification of required documents.

· Enter and update new owner information in Vantaca, website directory, and Mailchimp.

· Ensure compliance with RFID registration, badges, vehicle requirements, and age verification.

· Monitor work orders daily, verify timely completion, and follow up with vendors when deadlines are not met.

· Prepare compliance reports, operational summaries, and update logs for management.

· Assist in obtaining quotes for small repairs, equipment replacements, and facility needs.

· Conduct facility observations and report broken, unsafe, or out-of-compliance areas.

· Serve as an operational resource to residents and staff while upholding HOA rules and policies.

Core Competencies

· Strong organizational and time management skills.

· Attention to detail with high accuracy in documentation.

· Professional communication skills (verbal and written).

· Ability to interpret governing documents and apply compliance standards.

· Customer service mindset with ability to handle sensitive situations.

· Ability to work independently and collaboratively.

· Problem-solving and follow-through to ensure task completion.

· Basic understanding of HOA operations, vendors, and facility workflow.

· Competence in using management software (Vantaca), Microsoft Office, and email communication systems.

· Additional duties and functions may be assigned as needed.

Required Qualifications: 

· High School Diploma required

· Homeowner Association experience preferred

· Ability to interact professionally with residents and staff.

· Computer proficiency with all Microsoft Office platforms, including Outlook

· Knowledge of Electronic/Mobile Devices/Internet/Media Services.

· Ability to communicate effectively in English, both verbally and in written form.

· Ability to walk and drive through the community for violation inspections.

· Ability to stand, sit, and move between locations within the Lodge and office.

· Ability to lift to 25 lbs (e.g., boxes of materials, office supplies).

· Vision adequate to review documents, observe facilities, and view digital screens/security footage.

· Ability to conduct outdoor inspections in varying weather conditions.

· Must be able to work weekends, evenings, and occasionally holidays.