Community Outreach Coordinator

Description

A team liaison between Rainbow and its current and future customers. Responsible for sharing Rainbow's FREE programs and services, supporting the needs, goals, and aspirations of low-income individuals, families, seniors, Veterans, and people with disabilities to socially and economically advance. Accepts ownership to effectively provide explementary customer service around customer solutions and inquiries, keeping client satisfaction at the core of every decision and behavior. Organize and coordinate resource and social events to be delivered and managed where services are provided. 

ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES
Knowledge of programs and services for day-to-day program delivery, including providing information and referral to individuals impacted by income barriers in society. Communicate regularly with Leadership, the Director of Education, and Workforce Development. Ensures referral lists are up-to-date and accessible. Facilitates the distribution of educational materials internally. Identifies program efficiencies and opportunities to better reach underserved communities through provider and community outreach and ongoing program improvements. Cultivates relationships with key partners and supporting organizations. 

COMMUNITY OUTREACH 

• Manage large amounts of outbound and inbound calls promptly
   
• Identify customers’ needs, clarify information, research every issue, and provide
  resources/solutions and/or alternatives
   
• Seize opportunities to describe programs and services offered
   
• Build sustainable relationships and engage customers by walking the extra mile
   
• E-mail resident opportunity reviews and pertinent information to the responsible
  Resident Services Coordinator for follow-up
   
• Compile and maintain data for accurate monthly and bi-monthly reporting
   
• Attend educational seminars to improve knowledge and performance level when
  made available
   
• Meet personal and team qualitative and quantitative targets

• Event Coordination
   

KNOWLEDGE, SKILLS, AND ABILITIES 

• Previous experience in a customer support role
   
• Track record of over-achieving quota
   
• Strong phone and verbal communication and active-listening skills
   
• Customer focus and adaptability to different personality types
   
• Ability to multi-task, set priorities, and manage time effectively
   
• Proficiency in utilizing the Microsoft Office suite of programs
   
• Excellent communication and interpersonal skills
   
• Demonstrated ability to build relationships with all levels of volunteers, residents,
  coworkers, and supervisors
   
   
• Ability to effectively organize time, work independently, handle confidential
  material, and work well under pressure
   
• Computer proficiency in database management
   
• Highly organized, detail-oriented, and accurate and takes initiative
   
• Capable of managing multiple projects in a fast-paced environment
   
• Ability to work independently with minimal direct supervision and prioritize tasks
   
• Team player attitude managing all aspects of the job
   

POSITION REQUIREMENTS

Three to five years experience in social services or related fields, designing and delivering community-based programs and services, preferably in a nonprofit setting.