Community Outreach Coordinator

Community Outreach Coordinator – Referral & Community Partnerships Focus

Be the trusted face of Senior Helpers for our referral partners and the families they serve

Senior Helpers is a nationally recognized leader in home care — and our success is built on strong, meaningful relationships with the professionals and organizations who trust us with their referrals. As a Community Outreach Coordinator, you’ll be the key connector who strengthens those partnerships, ensures exceptional client experiences, and represents our mission throughout the community.  

This role is ideal for someone who loves networking, thrives on relationshipbuilding, and enjoys being out in the community championing a brand that truly makes a difference.

Your Impact

You’ll serve as the bridge between Senior Helpers, our referral partners, and the families who rely on us. Your work will directly influence our reputation, our growth, and the confidence professionals place in recommending our services.

Primary Responsibilities

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  Grow and maintain referral relationships by engaging with hospitals, rehabs, senior living communities, physicians, and other community partners


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  Represent Senior Helpers at trade shows, networking events, and community activities, positioning us as the preferred home care provider


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  Identify new referral sources and nurture longterm partnerships through consistent outreach and followup


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  Conduct client assessments including intake, care plan development, and recommendations for additional community resources


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  Guide new clients through onboarding, including caregiver introductions, firstday checkins, and 30day followup visits


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  Ensure client and family satisfaction, collaborating with internal teams and family members to resolve concerns


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  Visit clients on a rolling 90day schedule to assess service quality, update care plans, and support evolving needs


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  Spend significant time in the field, including client visits in homes, hospitals, rehabs, and senior living communities


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  Use Senior Helpers’ LIFE Profile tool to identify opportunities to increase or adjust service hours based on changing needs


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  Support client engagement activities, such as sending birthday cards, grief baskets, and other thoughtful touches


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  Lead caregiver recruiting efforts, including interviewing, hiring, and termination decisions


• Perform additional duties as needed to support operations and client care

What Makes You a Strong Fit

You’re a natural relationshipbuilder who enjoys connecting with people, representing a missiondriven brand, and creating trust through consistent communication and followthrough.  You excel at building, nurturing, and expanding referral relationships — you see yourself as a community connector, brand ambassador, and relationshipdriven marketer in the field of senior care.

Qualifications

• Minimum one year of professional experience in a business development, marketing or similar role


• Experience in home care or similar senior setting a huge positive


• Build trust quickly with hospitals, rehabs, senior living communities, physicians and other community referral partners


• Maintain longterm professional relationships


• Represent Senior Helpers with confidence and warmth


• Strong communication skills and the ability to adapt to different personalities and environments


• Ability to multitask and remain composed in a fastpaced setting


• Comfort attending events, trade shows, and community activities


• Ability to speak about Senior Helpers’ services in a compelling, missiondriven way


• Basic understanding of brand representation


• Ability to spot new partnership opportunities


• Skilled problemsolver with the creativity to navigate scheduling or service challenges

Why Referral Partners Love Senior Helpers — and Why You Will Too

Senior Helpers is known for our compassion, reliability, and commitment to helping seniors live safely and independently at home. Referral partners trust us because we communicate clearly, respond quickly, and deliver exceptional care.

As part of our team, you’ll enjoy:

• A supportive, peoplefirst culture


• Leadership that values your ideas and invests in your success


• The opportunity to make a meaningful impact on families and community partners


• A respected national brand that opens doors and builds confidence


• Appreciation of hard work through work-life balance days once per quarter, birthday off and support with a flexible schedule when life gets crazy


• Medical, dental, vision, life insurance and many other benefit options