Community Outreach Manager - CBHC CALM

Eliot is seeking a Community Outreach Manager to join our Community Behavioral Health Center (CBHC) division and support the City of Lynn’s unarmed crisis response program, the CALM Team. In this role, you will provide direct supervision and ongoing support to CALM staff, including weekly supervision sessions. You will promote hope, empowerment, and community engagement through team meetings, side-by-side interventions, and collaboration with community partners. You will also build and strengthen relationships with new and existing partners to foster consistent communication, effective collaboration, and meaningful community connections.

Responsibilities:

• Provide direct supervision to CALM staff including weekly supervision of all staff.


• Manage/direct staff in meeting CALM and the City of Lynn standards for CALM.


• Provide direct response to calls for service and lead response and connect with community partners.


• Empower individuals to access services and connect to opportunities and provide advocacy, support, and education during response and throughout service delivery.


• Promote hope and empowerment through meetings and support with individuals and provide side by side interventions to individuals that focus on problem solving, skills training, modeling behavior, optimism and encouragement.


• Develop and maintain positive and collaborative working relationships with various community stakeholders including but not limited to: DCF, CBHI System-of-Care, DMH, Behavioral Health Clinics, Pediatric/Primary Care, DDS, Schools, Libraries, and other appropriate community agencies.

Qualifications:

• Bachelor’s degree in psychology, social work or a related field


• Knowledge of community resources in Lynn and/or surrounding communities.


• Must have a strong commitment to community, especially racially diverse communities. 


• Ability to provide flexible services that are community based and focused on teamwork.


• Valid driver’s license and a reliable vehicle


• Spanish speaking preferred

Schedule: Monday-Friday, 9:00am-5:00pm