Community Outreach Professional - Lead

The Community Outreach Professional Lead (COPL) contributes to HIP's Mission by offering front line neighborhood response for those who are homeless, for partners serving those who are homeless, and the Fountain Fletcher District in coordination with PBSO. The COPL will work closely with HIP’s Youth Outreach Lead who provides youth focused outreach in partnership with Outreach Inc., Stopover and PBSO. Together these 2 staff will coordinate outreach times with partners, offer community and shelter based CES assessments, and work closely with partners to educate and create streamlines services. Specifically the COPL will: coordinate services with Southeast Community Services ensuring CES enrollment for those in need; engage individuals at the community breakfasts Tues & Fri offering triage linkage and CES as needed; coordinate with the Fountain Fletcher District Association to support a coordinate response to homeless in that area; coordinate services with PBSO; and collaborate with community partners to ensure triage and CES services are offered at all local shelters. The COPL will represent HIP in all outreach service coordination. The COPL will ensure that all clients needing services will be assisted with professional services in a client-centered atmosphere offering full service and linkage to meet all expressed needs. Key outcomes include: a thorough understanding of resources and how to access those resources throughout the community; assessing and offering needed services to client clients seeking assistance; coordinated communication throughout the community in each role with shelter providers, CES lead, PBSO leadership and colleagues, HIP colleagues, neighborhood and community partners, and all clients encountered; accurate and timely documentation in the HMIS system; ability to manage, prioritize and follow a schedule as part of a team; ensure coverage of essential services.  

Key Expected Functions

• Active participation in all mandatory meetings such as: All Staff, PBSO meetings, CES meetings, FFDA Mtgs, Case Conferencing, and Supervision
• Coordination of at least quarterly shelter blitzes in partnership with PBSO, RDOOR, and other partners – to begin Summer of 2026
•  Coordinate with colleagues at Southeast Community Services to ensure linkage of all homeless services for those they are working with who are literally homeless
•  Maintaining awareness of resources and referral process for resources in the community. Updating this information for HIP staff on a quarterly basis.
• Ensure accurate data entry and record collection for HMIS including: CES documentation; triage services and case notes; outreach services and case notes. 
• Participate and track service needs identified through PBSO e-mails. 
• Update All Staff on systems, process, and information impacting Outreach and neighborhood services. 
• Partner to support other HIP services as needed including wellness checks with Case Managers, response to community calls, assistance in locating client, etc. 
• Establish and promote positive communication among all team members of HIP to increase collaborations and reduce inefficiencies.
• Represent HIP in a professional manner at all times, providing courteous service to both internal and external partners and presenting a positive image of HIP so as to always act as an ambassador of HIP services. Establishes and promotes positive communication among all team members of HIP to increase collaborations and reduce inefficiencies. 

Qualifications, Skills, Abilities, Knowledge

• College degree with 3 to 5 years of experience working with vulnerable populations or 5+ years working with vulnerable populations with focus on homelessness or 2 years post lived experience
• Leadership experience preferred
• Crisis management skills preferred
• Strong written and oral communication skills with ability to present to groups
• Professional appearance and manner
• Computer proficient in Microsoft Office and internet
• Ability to work independently
• Ability to work effectively as part of a team
• Ability to work effectively with a diverse group of clients, staff and community members
• Able to prioritize, organize tasks and time, and follow up. High detail orientation and accuracy. Performs responsibilities efficiently and timely (time management.) 
• Demonstrates effective verbal, written, and interpersonal skills, in person and over the phone. Can effectively communicate and build relationships with a variety of individuals with diverse backgrounds, education, demographic, and economic levels and roles. Demonstrates strong active listening skills. Can operate effectively, and show respect, in a diverse environment.
• Able to read, interpret, and use forms and other visual instructions in order to perform required work.   
• Able to manage multiple requests and deadlines. Can adjust to a changing environment.
• Able to identify and resolve conflict in a professional manner within the stated values of the organization.
• Demonstrates ability to manage crisis situations using de-escalation techniques; I statements; and a calm, supportive demeanor. 
• Demonstrates the ability to proactively take initiative and needs little supervision, but will readily engage in coaching to increase job development and skill
• Demonstrates ability to learn and become proficient on new applications, programs, etc. 
• Demonstrates ability to set and meet goals, both project and individually.
• Able to identify needs of individuals and develop solutions to meet those needs. Demonstrates strong customer service orientation. 
• Proactive in anticipating and altering plans due to potential roadblocks and barriers with processes or projects.
• Must be able to work proficiently with computers and other office equipment 
• Must be able to travel for meetings throughout the community 
• Maintain expected work schedule of Monday through Friday 8 a.m. to 5 p.m. with possibility of extended hours to ensure timely reporting and client/staff safety. 
• Must have reliable transportation. Drivers of privately-owned vehicles must have valid driver’s license and meet state required automobile insurance minimums. May be required to show proof. May be required to transport clients 
• Must be able to pass a background check consisting of National Sex Offender Registry, Criminal History and driving record.

Physical Requirement

• Prolonged periods of sitting at a desk and working on a computer.
• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

EQUAL EMPLOYMENT OPPORTUNITY:

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.