Community Outreach Specialist

Description

The Community Outreach Specialist is responsible for building and maintaining relationships with current and prospective referral sources through a variety of marketing and network activities.

Duties/Responsibilities

•   Build and cultivate a list of referral sources including but not limited to hospitals, other behavioral health/addiction treatment facilities, universities, individual therapists, unions, police departments, fire departments, and professional organizations through a variety of marketing and networking efforts.
•   Develop strong relationships with referral sources not only to generate referrals to Axiom Care but as aftercare options for Axiom Care patients or alternatives for prospective Axiom Care patients.
•   Travel locally to network and market Axiom Care.
•   Schedule meetings with prospective referral sources and give individualized presentations to educate them on Axiom Care’s services and quality of care.
•   Plan and organize Axiom Care’s presence at conferences and events in order to network and market.
•   When contacted by referral source about a prospective patient referral, either complete intake process personally or perform warm hand-off with the Intake Coordinators.
•   Ensure any requests from referring facilities are met whenever possible (regular status updates on patients, coordination of aftercare planning, etc.).
•   Regularly check in with referral sources.
•   Maintain knowledge of current clinical practices and Axiom Care business processes.
•   Execute all efforts in an ethical and professional manner assuring a favorable impression of self and Axiom Care.
•   Regularly research industry locally to discover market trends and new business development opportunities.
•   Maintain and adhere to a department budget.
•   Log all referral contacts and communications in CRM.
•   Routinely update management with progress and/or expectations.
•   Perform other duties as instructed or required to successfully fill the position not herein described.

Requirements

Education and Experience

•   Minimum of 2 years in the field of behavioral health.
•   Minimum 1 year in sales/business development.
•   An Associates Degree in Business or Marketing preferred.

Physical Requirements:

•   Frequently required to spend multiple hours in a vehicle either as a driver or passenger.
•   Ability to lift, carry, and transport work related material that frequently weighs up to 25lbs.and occasionally weighs in excess of 25lbs.
•   Ability to move around buildings, elevators and occasionally tight or small spaces.
•   Typing and sitting for lengths of time while doing computer work. This includes looking at a computer monitor for extended lengths of time.