Community Program Manager

THE ROLE:

The Community Program Manager drives organizational growth by developing, managing, and expanding referral networks and community presence. This role is responsible for generating referrals that convert into new service starts through proactive outreach, relationship management, and data-informed engagement. The Community Program Manager partners with community stakeholders and internal teams to ensure a consistent referral pipeline aligned with operational capacity and compliance requirements.

Primary Responsibilities

• Build and maintain strong referral pipelines with community partners, including DDD Support Coordinators and other key stakeholders


• Generate referrals through proactive outreach, presentations, networking events, and community engagement activities


• Serve as the primary representative to external partners, communicating services, value proposition, and program offerings


• Identify new referral opportunities, underserved areas, and growth channels to support expansion efforts


• Partner with Intake, Operations, and leadership teams to support timely referral conversion and service initiation


• Track outreach activity, referral sources, and performance metrics to evaluate effectiveness and improve strategies


• Ensure all outreach and growth activities comply with organizational policies and regulatory requirements

This position spends 50% of the time in Tuscon and 50% in Phoenix.

WHAT YOU BRING TO THE TABLE:

Qualifications

• 1–3 years of experience in community outreach, business development, referral generation, or growth-focused roles


• Experience in healthcare, disability services, HCBS, or related environments preferred


• Demonstrated success in relationship-driven or referral-based growth environments


• Bachelor’s degree preferred or equivalent experience


• Valid driver’s license and reliable transportation required


• Ability to attend community events, including occasional evenings or weekends

Skills

• Fluency in Spanish Preferred


• Strong relationship-building and influence skills


• Clear and confident verbal and written communication


• Presentation and public speaking abilities


• Organizational skills with strong follow-through


• Data tracking and performance evaluation capabilities


• Self-directed and results-oriented mindset


• Ability to manage outreach activities in a field-based, hybrid environment

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.  

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