Community Resource Network Specialist - Career Growth Potential

Company Overview:

Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.

Position Overview:

PHS is looking to hire a Community Resource Network (CRN) Specialist position to connect vulnerable New Yorkers to clinical and community support services across New York City using an online referral technology platform and tracking the process through various technological tools. The CRN Specialist will be responsible for connecting with clients over the phone, identifying needs and encouraging clients to utilize appropriate resources, primarily food and nutrition resources at the start. With the client consent, the CRN Specialist will refer to appropriate organizations and programs and may be required to follow up with individuals at various points to ensure access to effective care and community resources.

The CRN Specialist works independently with clients to do outreach and follow up, as well as closely with the CRN team and supervisor to share experience, identify unresolved issues, share best practices, and participate in problem-solving.

The CRN Specialist will work under the supervision of the Community Resource Network Supervisor and work closely with other members of the Healthcare Community Partnerships team, with interaction with other teams within PHS’ Neighborhood Health Division as needed. This is a hybrid position with the schedule to be determined by the program needs.

Specifically, the Community Resource Network Specialist will:

• Become familiar with the range of services typically included in the Community Resource Network
• Become familiar with the technological platforms used by PHS, including Unite NYC
• Conduct outreach to a range of different clients in NYC to identify and prioritize their needs.
• Screen clients for eligibility for a range of services, then refer to appropriate social support and clinical services across a portfolio of programs.
• Carefully document the outreach, screening, and referrals in the appropriate technological platform, following the Community Resource Network protocol
• Identify additional resources based on gaps in meeting needs within the referral platform.
• Provide support and follow-up to enrolled clients.
• Provide feedback on workflows and assist with troubleshooting to improve processes.
• Participate in all meetings as requested.

Qualifications/Requirements:

• B.A. or B.S. degree with coursework in community health or related field, preferred.
• Bilingual preferred.
• Ability to work remotely, over the phone as needed.
• Eager to learn about new projects, services, and resources.
• Enthusiasm for supporting vulnerable New Yorkers of diverse background.
• Excellent communication and listening skills, patience, non-judgmental attitude and ability to show empathy.
• High degree of self-organization and ability to work independently.
• Ability to rapidly navigate between different technological platform and systems.
• Ability to work effectively with a diverse work team; possess cultural competency skills.
• Demonstrated experience in identifying and solving problems in a constructive way.
• High level of professionalism (such as timeliness, excellent communication with team members and supervisors, rigorous documentation)
• Knowledge and experience working with vulnerable populations strongly preferred.
• Knowledge of motivational interviewing and/or other coaching techniques preferred.
• Ability to communicate effectively in-person and over email and phone with clinical staff, patients/participants, and Community-Based Organization (CBOs) partners as needed.
• Remain flexible to work on various HCP projects that utilize the CRN.
• Comfortable providing brief presentations and trainings to clinical teams and CBOs on the CRN resources and ways to refer patients/participants to services as needed.
• Salary:$24.0522 - $24.0522 hourly or $43,775.00- $ 43,775.00 per year.

Candidate must be willing to comply with NYC/Health+Hospitals clearance requirements, including, but not limited to, vaccinations.

Benefits:

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403 (b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.

At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you!

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.