Community Resource Specialist

At Goodwill Industries® Sacramento Valley & Northern Nevada, Inc. (Goodwill) you’ll hear us say “because of Goodwill” a lot. Often it means, “because of Goodwill I got a hand up” or “because of Goodwill I have a chance.” Our organization is built on a rich history of finding the hidden value and possibility in people and donated goods alike since 1933. Today, we continue to innovate the social enterprise of our founders and lead with our mission to utilize Goodwill resources to help people with disadvantages achieve self-sufficiency in everything we do. This mission is expressed through our retail stores and collection sites which create an accessible shopping experience for all, an environmentally conscious alternative to the landfill, and an employment platform for 2,700 people annually. We go beyond creating jobs alone and provide essential resources to our Family of Nonprofits and regional community partners serving over 350,000 people with disabilities, people experiencing homelessness, veterans, seniors, opportunity youth and children in need every year. That’s over 900,000 life-changing services including job training, emergency shelter for families, resource and referral information, meals, youth advocacy, and mental health counseling. Over 95% of total revenues are dedicated giving back to the communities we serve. 

Under the direction of Director of Community Relations & Program Development, the Community Resource Specialist is responsible for general database maintenance and updates, providing customer support to community partners including current and prospective members of the 2-1-1 Sacramento database, as well as creation of routine reports. This position organizes community surveys, including follow-up communications, assists in analyzing data and producing reports for publication, and adheres to quality assurance procedures.

Responsibilities:

• Conducts surveys to compile comprehensive information on nonprofit and public services.
• Edits and proofreads database content for electronic and printed publications.
• Maintains quality control procedures for updating and reporting information.
• Ensures all entered information is complete and accurate, within standards, and up-to-date.
• Classifies and codes health and human services information using alliance of Information and Referral Systems (AIRS) taxonomy.
• Conducts queries and assists in producing reports on caller demographics and community needs.
• Assists in producing reports for funding agencies as required.
• Interacts professionally in providing support to current and prospective service provider members of the 2-1-1 Sacramento database.
• Assists in producing directory publications in multiple formats.
• Support call center operations & communication in instances of both local, and regional disaster/emergency services activation.
• Other duties as assigned.

• Associates degree (AA/AS) or equivalent from two-year college and two years relevant work experience.
• Experience in editing and producing publications and reports.
• Experience in gathering, categorizing, processing, and analyzing data efficiently and accurately.
• Experience with relational database management & maintenance.
• Computer skills to maintain a computerized database, work with web- based systems, and use Microsoft Office products such as Word, Excel, Access, Outlook and Power Point.
• Excellent writing, editing, and proofreading skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Self-directed and able to manage workload with little supervision.
• Knowledge of, or ability to learn and apply, the AIRS Taxonomy classification system and standards.
• Attentive to detail and accuracy.
• Ability to work independently or as a team member as required, especially in times of crisis or disaster.
• Ability to successfully adapt to a rapidly changing work environment.
• Knowledge of social and human services network in Sacramento.
• Experience with data visualization platforms.
• Able to achieve Alliance of Information and Referral Systems (AIRS) resource database certification in appropriate time span.
• Must be able to perform the essential functions of the Community Resource Specialist job description with or without reasonable accommodation. 
• Must pass drug screening and criminal background check
• Must immediately inform Goodwill of any arrests and/or convictions that occur while employed at Goodwill.
• Must possess a valid California driver’s license and insurable driving record.
• Must not present a direct threat of safety and health to self, others or property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug use, moral turpitude or predatory behavior in conflict with the functions listed within this job description.
• Must provide proof of identification and eligibility to work in the United States.

Position Information:

• Job Type: Full-Time
• Required schedule: Monday-Friday (8:00am-4:30pm)
• Compensation (DOE): $13.50-$17.00 per hour.
• Work is primarily performed in an office environment.
• High adaptability required.
• Work environment is usually hectic (fast-paced) with frequent short deadlines and regular instances of critical or unusual situations.

Offers of employment may be contingent on satisfactory results of a criminal history background check and drug test. 

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA).

Community Link is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, veteran status or history of incarceration.