Community Service Representative I

SUMMARY

The CSR I will administer Coastal Villages Region Fund’s (CVRF) economic development programs in their community, in alignment with organizational strategy, policies, and procedures. The CSR I will also represent CVRF through communication, outreach, and customer service. The CSR I supports the effective operation of the Community Service Center (CSC) through additional responsibilities including accounting, recruitment, purchasing, mechanic, and inventory management activities. Moderate to frequent overnight travel is required.

PRIMARY RESPONSIBILITIES

• Conduct local implementation-planning and delivery of assigned programs/initiatives within given timelines, on budget, and in alignment with departmental strategy, policies, and procedures 
• Hire, onboard, train, supervise, and evaluate temporary seasonal employees (up to 120)
• Generate community-wide awareness of CVRF programs/services/initiatives, and distribute outreach materials under the direction of the CSMs and program leadership
• Liaise with local governments and other community institutions to keep them informed about CVRF operations, and monitor community and government trends to help CVRF understand and meet community needs 
• Provide customer service and respond in a timely manner to requests for services from community members
• Develop and maintain community-level data and quality insight at the individual, household, and community level
• Produce accurate reports on assigned programs
• Conduct facility maintenance and manage office inventory 
• Work directly with in-region staff and other staff members at our Anchorage office over phone, email, web chat, video-conference, and in-person; participate in team problem solving and identification of solutions 
• Set an example for others to follow such as peers, community members, and outside organizations
• Ensure necessary paperwork for quotes, receiving, billing, and collections are accurately recorded 
• Part time CSR I is expected to provide coverage to operate the CSC during normal business hours as needed (e.g., if the full time CSR I is unavailable; if staffing needs increase during intensive programs like Youth to Work).

ADDITIONAL RESPONSIBILITIES 

• Additional duties as assigned

KNOWLEDGE AND SKILL REQUIREMENTS 

• Ability to implement CVRF’s strategy for economic development, including the ability to set appropriate performance targets in alignment with a realistic understanding of local opportunities 
• Ability to become a Notary Public within 6 months of hire
• Strong understanding of cultural and social dynamics in the CVRF region
• Ability to develop proficiency in the Microsoft Office Suite, CVRF’s Microsoft Dynamics Customer Relationship Management (CRM) tool, Smartsheet, and SmartVAN
• Dedicated to achieving program goals and objectives in a timely manner; willing to contribute enough time and effort so that programs can be carried out excellently, in desired timeframes
• Ability to show composure in the face of stressful events or situations that arise during work; should be able to handle situations like this in a calm and respectful manner
• Willing to travel and attend trainings or meetings when assigned to further develop skills and knowledge; should be responsible and reliable to achieve the necessary knowledge and skills when attending trainings or sessions
• Determined, devoted, self-motivated, and diligent; able to multi-task, especially during busy times
• Ability to plan and produce local events, including community-based board meetings, and staff-led open houses
• Ability to conduct effective grassroots organization, including for example, bi-annual Get Out the Vote efforts
• Ability to gather community feedback through formal survey administration
• Good listening skills, explanation skills, and the ability to reply to questions with nuanced answers and/or solutions; able to understand how others feel and assess situations for ways to use best practices sourced from around the CVRF region
• Ability to overcome barriers associated with isolated geographic environment, lack of built infrastructure, poor transportation network, and inconsistent telecommunications to ensure quality results in CVRF communities on a consistent basis

WORKING CONDITIONS

This position requires the ability to sit, be able to effectively use hands and fingers, and talk and listen. Will be occasionally required to stand; walk; reach with hands and arms; stoop; kneel; and crouch. Must occasionally lift and/or move up to 25 pounds. Work environment is usually quiet. Frequent overnight travel, and occasional long-term travel is required.  

I certify that I am able to perform the essential job functions listed above, with or without reasonable accommodations.

Printed Name: Signature:

Date: