Community Services Coordinator

JOB SUMMARY: The Community Service Coordinator performs QA investigations, maintains incident databases, and clerical duties related to quality assurance and audits for Service Coordination and for the Vice President of Community Services.

Starting Rate of Pay: $18.25/hour (based on years of experience)

ESSENTIAL JOB FUNCTIONS

• Conduct Quality Assurance Investigations including, but not limited to, Internal Recordable Incidents and Serious Reportable Incidents.
• Call and schedule interviews for applicable investigations.
• Ensure all complaints and resolutions for the agency are documented on the Complaint Log within 14 days.
• Prepare and send Quality Assurance Waiver Services Department specific satisfaction surveys annually and perform data collection with analysis.
• Prepare and file Serious Reportable Incidents (SRIs), including during non-business hours, as applicable.  
• Collect and analyze data for quarterly reporting to various departments/external offices.
• Record meeting minutes for the QA Department.
• Complete chart audits, reporting outcomes to Director and/or Manager
• Complete phone screening with program participants regarding satisfaction with service delivery and then reporting outcomes to the Director and/or Manager.
• Complete monthly transportation utilization spreadsheet.
• Provide administrative/clerical support to the Vice President of Community Services as assigned.
• Complete required documentation 
• Perform other duties as assigned.

QUALIFICATIONS:

• Experience preferred in workplace investigations.
• Must have strong organizational skills.
• Must be objective at all times.
• Must maintain confidentiality with sensitive information.
• Must be detail oriented.
• Experience with Microsoft Office Suite required.
• Past clerical experience preferred.
• Appearance is professional and complies with agency dress code.
• Ability to lift up to 25 pounds and to sit, stand, bend, stoop, kneel, pull, climb, reach, and perform repetitive movements of the upper extremities.
• Pass a physical examination and immunization requirements after being offered employment and complete a health assessment annually thereafter.
• Possess a current, valid New York State driver’s license and a reliable vehicle.
• Completion of ESLC orientation program.

EDUCATION: Associate Degree in Health and Human Services Field or three years of equivalent experience.

EXPERIENCE: 

• Demonstrated ability to collaborate effectively in a team setting. 
• Ability to maintain effective and professional relationships with Program Participants and other members of the care team. 
• Strong communication skills. 
• Ability to effectively engage patients in a therapeutic relationship, when appropriate. 
• Ability to work with patients by telephone or in person. 
• Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate. 
• Experience working with Program Participants who have co-occurring mental health, substance abuse, and physical health problems. 
• Experience with community based and other social support services as well as healthcare services that respond to the individual’s needs and preferences and contribute to achieving the individual’s goals. 
• Be able to assess patient’s ability to remain in home with or without assistance and determine what level of assistance is needed to remain living in the community.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performing duties of this job requires occasional walking and standing in and around the reception area, and lobby. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Episcopal SeniorLife Communities is an Equal Opportunity Employer