Community Services Supervisor

Eastern Area Agency on Aging is seeking a motivated and experienced Community Services Supervisor to lead our Aging and Disability Resource Center (ADRC) team. This full-time, 40-hour-per-week position balances direct service with guiding and supporting staff in a meaningful role that helps older adults, adults with disabilities, and caregivers access critical services and supports.

This is an excellent opportunity for someone who enjoys mentoring staff, improving systems, building community partnerships, and staying connected to direct service work.

What You’ll Do

As the Community Services Supervisor, you will:

• Oversee the daily operations and workflow of resource center programs
• Supervise and support staff, interns, and volunteers while fostering a positive team environment
• Provide direct consumer services including information and assistance, case management, and walk-in support
• Facilitate team meetings, staff communication, and ongoing training
• Monitor program quality, compliance, documentation, and reporting requirements
• Conduct outreach and public education presentations throughout the community
• Build strong partnerships with community agencies and statewide organizations
• Collaborate with management to develop innovative, consumer-centered service strategies

This position requires a visible, hands-on presence across multiple locations. The position will be based out of EAAA’s Brewer office and includes regular travel throughout our service area. Hybrid work-from-home flexibility is available balanced with maintaining the needs of the program.

What We’re Looking For

• Bachelor’s degree in Social Work, Human Services, Human Development, Gerontology, Health Services, or a related field; LSW or LSW eligibility preferred
• Three or more years of experience in case management, service coordination, or related human services work; Previous supervisory experience
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities while supporting a collaborative team environment
• Must have a valid driver’s license and proof of vehicle insurance

What We Offer

Eastern Area Agency on Aging offers a supportive mission-driven workplace and a competitive benefits package, including:

• Generous paid time off starting at 4 weeks per year, 13 paid holidays, and paid inclement weather days
• Health insurance with up to 95% employer contribution
• Dental, vision, life, and disability insurance
• 403(b) retirement plan with up to a 4% match
• Starting salary of $21-$23 per hour, based on qualifications and experience 

If you are passionate about community services and helping people connect to the resources they need to thrive, we encourage you to apply.