Community Success Manager, Full Time, Exempt, Annual Salary $50,470.00

 Girl Scouts of Central Indiana embraces an inclusive culture. We value diversity, equity, and inclusion across all identities. We are committed to continual learning and to a culture of safety and wellbeing in which individuality is celebrated and everyone is valued and respected. Everyone is welcome to bring their authentic selves into our space. 

Girl Scouts of Central Indiana serves 45 Indiana counties, nearly more than 16,000 Girl Scouts and 10,000 adult volunteers. We are the proud facilitators of Girl Scout camp at five Indiana locations, conveners of thousands of Girl Scout programs with nearly 600 community partners and serve thousands more community members each year at our STEM Center of Excellence and Founders Lodge Event and Conference Center. 

What You Will Do:

The  position provides professional leadership and support to volunteers in  assigned areas and serves as a liaison between the council and operational  volunteers, while working towards a shared team goal. 

The  position actively markets the Girl Scout Program through prescriptive  membership campaigns to broaden its base of community support and assures the  recruitment and retention of girl and adult membership, which reflects the  diversity of the council’s jurisdiction. 

This role serves on the Community  Action Network team to bring a holistic experience to all Girl Scout members Click or tap here to enter text or copy/paste  information about the job overview.

How You Will Lead:

· Actively  participates and collaborates with members of the area team to meet team  goals, including area outcomes and satisfaction goals as collected and  reported upon by GSUSA.

· Serve  as the face and voice of Girl Scouts in small media markets, community  organizations and other local partnerships.

· Implement  membership campaigns (recruitment and retention) from start to finish, while  continually analyzing progress towards benchmarks and goals.

· Appoints,  supervises, and supports volunteer Service Unit Managers in assigned areas.  Serves as the Service Unit Manager if the position is vacant.

· Assists  in the recruitment, development, and supervision of the Service Team  volunteers. If any Service Team positions are vacant, this position will serve  in that capacity.

· Recruits  and retains girl and adult members that reflect the diversity of the area  served and the council jurisdiction; works with volunteers to ensure that all  schools have recruitment opportunities, and that membership is growing  annually.

· Accesses  dashboards daily to track individual and team progress.

· Provides  high-level customer service, which includes, but is not limited to returning  calls and emails, address and closing cases, following up on tasks, and  documenting all within Salesforce within 8 business hours.

· Represents  Girl Scouts throughout the assigned jurisdiction to promote recruitment and  retention of girls and volunteers, and the visibility of the Girl Scout  program.

· Works  with Service Units to resolve volunteer concerns and relations.

· Participate  in Council webinars and service unit meetings to ensure clear, consistent, and  timely information. 

· Utilizes  starter troops as pathways for initial participation, while following the best  practices from GSUSA.

· Use  identified reports (Looker) and the resulting data to develop long and  short-term membership goals with the team membership director and volunteers,  ensuring the plan of work reach all racial/ethnic/ economic groups in areas  served. 

· Conducts  yearly Service Unit evaluations with appropriate volunteers.

· Assists  the customer care team with accurate evaluation and maintenance of girl and  adult registration information. 

· Support  all council departments to support the council’s corporate goals and  objectives, for example Council Cookie and Fall Product programs, ongoing  program events, adult education opportunities, volunteer training and camping  services.

· Participates  in diverse community and cultural events and programs.

· Seek  and accept opportunities for professional growth and development.

· Ensure  that diversity and pluralism is embraced and is reflected in the membership of  girls and adults.

· Other  duties as assigned to accomplish Girl Scout mission and GSCI goals.

· All employees of the Girl  Scouts of Central Indiana are responsible not only for the position but also for  the duties and responsibilities that all employees share. 

How You Will Succeed:

· Understands  that council priorities are growing membership and cultivating new donors. 

· Develop  an annual goal that supports the membership growth priority.

· Implement  an action plan that supports the membership growth priority.

Core Competencies:

· Oral  and Written Communication – (in person, verbal, written, and/or phone)-  Expresses ideas and facts in a clear and understandable manner appropriate for  the individual or group; listens to and comprehends what others are saying;  prepares organized and structured presentations; has demonstrated ability to  work with a wide range of sensitive and confidential issues and communicate  effectively with a diverse group of girls, volunteers, and staff.

· Conflict  Management– Anticipates, prevents, and resolves conflicts while maintaining  productive working relationships (for example, with customers, vendors, or  coworkers); distinguishes between disruptive conflict and constructive  differences; identifies common interests to resolve differences; identifies  the causes of problems; analyzes factors contributing to conflict; anticipates  potential conflicts; facilitates conflict resolution. 

· Problem  Solving- Identifies and analyzes existing and potential problems  systematically and thoroughly; reports/documents the problem; obtains and  evaluates relevant information and contributing factors; identifies important  interrelationships; implements solutions after evaluating alternatives and  anticipating their impact; supports decisions or recommendations with data  and/or reasoning; defines and implements solutions to problems. 

· Project  Management – Demonstrated ability to coordinate multiple projects while  managing conflicting priorities and deadlines and formulate short- and long-term project  goals, objectives, schedules, and priorities in line with council goals;  anticipates issues, obstacles, or opportunities that may impact plans or  actions; has ability to coordinate multiple projects while managing  conflicting priorities and deadlines; establishes courses of action for  accomplishing goals while attending to and incorporating information obtained  during day-to-day administrative tasks.

· Judgment  and Decision Making - Recognizes when immediate action is required; recognizes  when sufficient information has been obtained to decide; makes decisions where  appropriate or refers decisions to the appropriate organizational level; makes  decisions without undue delay. 

What We Are Looking For:

· Bachelor’s  degree in related field; equivalent experience considered. 

· Effective  leadership skills.

· Proven  track record of previous success in meeting quantifiable goals.

· Ability  to recruit, retain and supervise adult volunteers and girls.

· Excellent  decision-making, customer service and human relation skills a must.

· Experience  and sensitivity in working with diverse people and volunteers.

· Experience  in community organizing.

· Proven  success with strategic planning and project management.

· Computer  proficiency.

· Excellent  writing and planning skills.

· Knowledge  of Girl Scout Leadership Experience.

· Must  hold membership in the Girl Scout organization and subscribe to the tenets of  the Girl Scout Promise and Law.

· Ability  to work flexible hours including evenings and weekends required.

· Current  valid drivers’ license, proof of vehicle insurance, and vehicle availability.

· Ability  to travel to sites within the Council’s jurisdiction.

Physical Demands & Work Environment:

· Ability  to perform tasks that require walking, standing, bending, stooping, reaching  and moderate lifting (typically up to 30 pounds).

· Ability  to sit at a workstation for up to 2 hours at a time.

· Ability  to sit and view a computer screen up to 2 hours at a time.

· Ability  to tolerate occasional exposure to seasonal weather conditions.