Community Success Manager, Full Time, Exempt, Annual Salary $50,470.00

Girl Scouts of Central Indiana embraces an inclusive culture. We value diversity, equity, and inclusion across all identities. We are committed to continual learning and to a culture of safety and wellbeing in which individuality is celebrated and everyone is valued and respected. Everyone is welcome to bring their authentic selves into our space. 

Girl Scouts of Central Indiana serves 45 Indiana counties, nearly more than 16,000 Girl Scouts and 10,000 adult volunteers. We are the proud facilitators of Girl Scout camp at five Indiana locations, conveners of thousands of Girl Scout programs with nearly 600 community partners and serve thousands more community members each year at our STEM Center of Excellence and Founders Lodge Event and Conference Center.

What You Will Do:

The Community Success Manager  will provide professional leadership and support to volunteers in assigned  areas and serve as a liaison between the council and operational volunteers,  while working towards a shared team goal. 

The position actively markets the  Girl Scout Program through prescriptive membership campaigns to broaden its  base of community support and assures the recruitment and retention of girl  and adult membership, which reflects the diversity of the council’s jurisdiction.  

This role serves on the Community  Action Network team to bring a holistic experience to all Girl Scout members.

How You Will Lead:

• Actively participates and collaborates with members of the area team to meet team goals, including area outcomes and satisfaction goals as collected and reported upon by GSUSA.
• Serve as the face and voice of Girl Scouts in small media markets, community organizations and other local partnerships.
• Implement membership campaigns (recruitment and retention) from start to finish, while continually analyzing progress towards benchmarks and goals.
• Appoints,  supervises, and supports volunteer Service Unit Managers in assigned areas. Serves as the Service Unit Manager if the position is vacant.
• Assists in the recruitment, development, and supervision of the Service Team volunteers. If any Service Team positions are vacant, this position will serve in that capacity.
• Recruits and retains girl and adult members that reflect the diversity of the area served and the council jurisdiction; works with volunteers to ensure that all schools have recruitment opportunities, and that membership is growing annually.
• Accesses dashboards daily to track individual and team progress.
• Provides high-level customer service, which includes, but is not limited to returning calls and emails, address and closing cases, following up on tasks, and documenting all within Salesforce within 8 business hours.
• Represents Girl Scouts throughout the assigned jurisdiction to promote recruitment and retention of girls and volunteers, and the visibility of the Girl Scout program.
• Works  with Service Units to resolve volunteer concerns and relations.
• Participate in Council webinars and service unit meetings to ensure clear, consistent, and timely information. 
• Utilizes  starter troops as pathways for initial participation, while following the  best practices from GSUSA.
• Use identified reports (Looker) and the resulting data to develop long and short-term membership goals with the team membership director and volunteers, ensuring the plan of  work reach all racial/ethnic/ economic groups in areas served. 
• Conducts yearly Service Unit  evaluations with appropriate volunteers.
• Assists the customer care team with accurate evaluation and maintenance of girl and adult registration information. 
• Support all council departments to support the council’s corporate goals and objectives, for example Council Cookie and Fall Product programs, ongoing  events, adult education opportunities, volunteer training and camping services.
• Participates in diverse community and cultural events and programs.
• Seek and accept opportunities for professional growth and development.
• Ensure that diversity and pluralism is embraced and is reflected in the membership of girls and adults.
• Other duties as assigned to accomplish Girl Scout mission and GSCI goals.

All employees of the Girl Scouts of Central Indiana are responsible not  only for the position but also for the duties and responsibilities that all  employees share. 

How You Will Succeed:

Council  Essential Duties and Responsibilities:

• Understands that council priorities are growing membership and cultivating new donors. 
• Develop an annual goal that  supports the membership growth priority.
• Implement an action plan that supports the membership growth priority.

Core Competencies:

• · Oral and  Written Communication – (in person, verbal, written, and/or phone)- Expresses  ideas and facts in a clear and understandable manner appropriate for the  individual or group; listens to and comprehends what others are saying;  prepares organized and structured presentations; has demonstrated ability to  work with a wide range of sensitive and confidential issues and communicate  effectively with a diverse group of girls, volunteers, and staff.
• Conflict Management– Anticipates, prevents, and resolves conflicts while maintaining productive working relationships (for example, with customers, vendors, or coworkers); distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences; identifies the causes of problems; analyzes factors contributing to conflict; anticipates potential conflicts; facilitates conflict resolution. 
• Problem Solving- Identifies and analyzes existing and potential problems systematically and thoroughly; reports/documents the problem;  obtains and evaluates relevant information and contributing factors;  identifies important interrelationships; implements solutions after evaluating alternatives and anticipating their impact; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems. 
• Project Management – Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines and formulate short- and long-term project  goals, objectives, schedules, and priorities in line with council goals;       anticipates issues, obstacles, or opportunities that may impact plans or actions; has ability to coordinate multiple projects while managing conflicting priorities and deadlines; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
• Judgment and Decision Making - Recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay. 

  What We Are Looking For:

• Bachelor’s  degree in related field; equivalent experience considered. 
• Effective leadership skills.
• Proven  track record of previous success in meeting quantifiable goals.
• Ability to recruit, retain and supervise adult volunteers and girls.
• Excellent decision-making, customer service and human relation skills a must.
• Experience and sensitivity in working with diverse people and volunteers.
• Experience in community organizing.
• Proven success with strategic planning and project management.
• Computer proficiency.
• Excellent writing and planning skills.
• Knowledge of Girl Scout Leadership Experience.
• Must  hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
• Ability to work flexible hours including evenings and weekends required.
• Current valid drivers’ license, proof of vehicle insurance, and vehicle availability.
• Ability  to travel to sites within the Council’s jurisdiction.

Physical Demands & Work Environment:

• Ability to  perform tasks that require walking, standing, bending, stooping, reaching and  moderate lifting (typically up to 30 pounds).
•  Ability to  sit at a workstation for up to 2 hours at a time.
• Ability to  sit and view a computer screen up to 2 hours at a time.
• Ability to tolerate occasional  exposure to seasonal weather conditions.