Community Supports Coordinator

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

THE ROLE:

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  Lead the onboarding process for AWC caregivers and health plan members from referral through admission

  
  


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  Serve as the primary point of contact for caregivers and members during onboarding, providing timely communication and updates

  
  


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  Ensure all required documentation, compliance forms, and onboarding requirements are completed accurately and filed appropriately

  
  


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  Maintain accurate caregiver and member records in Salesforce and other tracking systems

  
  


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  Conduct caregiver orientations and provide education on timekeeping practices, policies, and system usage

  
  


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  Coordinate with Community Engagement, Case Managers, health plans, and internal teams to ensure smooth transitions and closed-loop communication

  
  


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  Respond to inbound inquiries from caregivers and members, resolving issues and escalating concerns as needed

  
  

This is a hybrid position, coming into the El Segundo office 1x per month. 

Please note that this is a temporary position.

WHAT YOU BRING TO THE TABLE:

Qualifications:

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  Minimum 1 year of experience in customer service, onboarding, or service-oriented roles

  
  


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  Experience working in healthcare, home care, or regulated environments preferred

  
  


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  Bilingual Spanish preferred

  
  


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  Ability to manage multiple priorities and meet deadlines in a fast-paced environment

  
  


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  Strong ability to maintain confidentiality and handle sensitive information

  
  

Skills:

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  Strong communication and relationship-building skills

  
  


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  Attention to detail and documentation accuracy

  
  


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  Organization and time management in high-volume workflows

  
  


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  Problem-solving and sound judgment

  
  


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  Proficiency in Microsoft Office and ability to navigate CRM systems (Salesforce preferred)

  
  


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  Analytical mindset with ability to track and report key metrics

  
  


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  Collaborative team approach with a customer-focused orientation

  
  

WHAT WE BRING TO THE TABLE:

Learn more about 24 Hour Home Care's benefits for temporary employees here!

_{24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.}

_{Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.} 

_{Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.  At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.}

_{Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.}

• _{By Email: [email protected]}


• _{By Web: https://dcba.lacounty.gov/contact-us/}


• _{By Phone: (800) 593-8222}

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).