Community Transition Case Manager

Salary: $43.57/hr.-$55.89/hr.

Essential Functions:

• Oversees case management for guests of Community Transition Program.


• Conducts initial assessments/intakes to identify a new guest’s current resources and needs and to identify possible barriers to attaining their goals.

• Researches guest legal history and identifies classifications of crimes that may exclude a new guest from the shelter.


• Coordinates monthly case management team meetings for Community Transition Program guests.

• Assists guest in setting goals and identifying steps towards meeting those goals, including referrals to resources, and accessibility.

• Meets regularly with guests on at least a monthly basis, more with guests needing intensive case management.


• Assists guests with applications for services, using service plans to prioritize needs.

• Maintains well organized and up-to-date case files and a database that tracks guest information and outcomes.


• Provides records and reports as requested by Health & Wellness Leadership.


• Assists in the preparation of summary reports of activities and operations.


• Assists guests with coordination of their transportation needs through local community resources.


• Transports guests in an agency vehicle when required.


• Represents Community Transitions Programs at meetings and events in the greater community.


• Oversees monthly inspections of each home. Work with guests to maintain safe, clean, and presentable homes, community building, and outside area.


• Expands and maintains connections with various area resources including mental health, chemical dependency, employment specialists, etc.


• Monitors guest’s risk of harm to self, others and property, and refers to appropriate resources.


• Utilizes crisis intervention techniques to maintain individual and community stability.


• Investigates complaints and reported incidents as needed.


• Responds to security and police reports of suspicious activities – on call 24 hours/7 days a week.


• Maintains composure in adverse conditions.


• Participates in trainings and other professional development opportunities as needed.


• Performs a variety of other duties as assigned by supervisor.

Supervisory:

• Ensures the hiring, training, promoting, assigning, disciplining and discharging of employees are in accordance with Tribal Law, including without limitation, the Tribal Employment Rights Ordinance (TERO).


• Assures staff adherence to all policies and procedures, work, safety and administrative rule, Tribal Law and State Regulations.


• Serves as a mentor, as requested, for Tribal career development.

Education, Experience, and Licenses:

• Requires a Bachelor Degree in Social Services, Community Health or a related field.


• Requires five (5) years’ directly related work experience in housing operations.


• Requires two (2) years providing direct supervision to subordinate staff.


• OR equivalent combination of education, training and experience.

Driving Requirements:

• Employees may be required to drive for work-related purposes and must maintain a valid Oregon

Driver’s License (ODL), meet company vehicle insurance requirements, and provide proof of personal vehicle insurance.

Qualifications, Registrations, and Certifications:

• Must have experience with affordable housing, homelessness outreach and engagement strategies, and chronic and mental health issues.


• Must have working knowledge of housing navigation, housing and landlord/ tenant rights, public benefits applications, and eviction prevention.


• Ability to work effectively with diverse clients with a broad spectrum of assets and needs, particularly mental health, substance use disorder, and life skills issues.


• Excellent interpersonal skills, including written and oral communication.


• Ability to work both independently and as a team player; willingness and ability to make sound judgments without onsite supervision.


• Ability to work with high-need individuals while maintaining healthy boundaries.


• Working knowledge of local human services, employment, housing, mental health and chemical dependency services.


• Ability to recognize a crisis and provide crisis intervention.


• Must have the ability and experience to act quickly and calmly under emergency situations.


• Ability to communicate and work effectively with diverse populations and cultural differences, including staff, volunteers, guests, students and board members.


• Commitment to social justice for people living in poverty, and a thoughtful approach to strategies for achieving it.


• Must be organized and detailed: ability to manage multiple cases efficiently and effectively.


• Must have passion for ending homelessness.


• Ability to work as a member of a team and independently.


• Requires working knowledge and proficiency in use of office equipment and computer software such as Microsoft Word Programs.


• If a recovering chemically dependent person must be in a program of recovery and able to provide documentation of sobriety for a minimum of two (2) years.


• Knowledge of and sensitivity to Native American culture required.

Environmental Factors and Conditions/Physical Requirements:

• Continually requires the ability to express or receive detailed information or important instructions through oral communication.


• Continually requires working with fingers rather than the whole hand or arm. Requires repetitive movement of wrists, hands and/or fingers. Often requires walking or moving about to accomplish tasks.


• Requires standing and/or sitting for sustained periods of time, raising objects from a lower to a higher position and/or moving objects horizontally.


• Continually requires color identification, close vision, far vision, and depth perception.


• Occasionally requires lifting of up to 40 pounds.


• This position is frequently subject to inside environmental conditions which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions.

• Supports a safe work environment by performing all duties in accordance with Tribal safety policies and procedures, and Emergency Management Plan. 

• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.


• May be called upon to serve as a Disaster Reservist during emergencies.


• Local travel is occasionally required. Travel outside of the state is infrequently required.

Background Check:

• Candidates for this position will be subject to criminal and character background checks and may be subject to fingerprinting.