Community, Volunteer Coordinator - 2213904

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start

Caring. Connecting. Growing together.

Optum West is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Community, Volunteer Coordinator collaborates with site leadership; Supervisor, Patient Relations; growth, retention, and marketing teams to identify opportunities and develop and implement growth and retention initiatives. Focuses on age-in, FFS and working beneficiary conversions into Medicare managed care plans. Serves as the on-site point of contact for prospective and existing patients as well as a supporting partner for external partners such as such as Agencies/Agents, and community organizations. Acts as general patient liaison to guide patients on non-medical questions or concerns and patient/family navigator through our healthcare system to promote a positive patient experience.

Primary Responsibilities:

Exhibits behavior and communication skills that demonstrate Optum’s core values and commitment to superior customer service, including quality, care, and concern with each internal and external customer

Responsible for growth and retention of site-level membership; may depend on others for guidance to implement tactics and strategies related to AEP/OEP/SEP, age-ins, and FFS

With direction from PRL Supervisor conducts prioritized outreach list and tracks outcomes related to AEP/OEP/SEP, age-ins, FFS conversion to managed care plans and working beneficiaries

Partners with the front office and care teams to drive completion of new patient orientations, Medicare surveys and awareness of services

Delivers new patient onboarding, gives new patients a tour of the facility and provides explanation of benefits, forms, and guidelines

Under guidance of PRL Supervisor, coordinates service recovery activities at the site with Supervisor, Patient Relations, and site management

Under guidance leverages data analytics and available reporting to track progress against pre-defined growth and retention KPIs

Supports new provider onboarding, transition action plan(s), and membership retention efforts from marketing and membership growth perspective

Provides actionable feedback to growth team and PRL Supervisor on broker engagement and performance

Documents outcomes of patient outreach and growth and retention events in CRM or other relevant systems

Collaborates with PRL Supervisor in the development and execution of growth strategies and initiatives for assigned site and projects

Supports coverage, as directed by PRL Supervisor, for growth and retention activities or projects within a Pod, Region, or other specified area

Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Performs additional duties and projects as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High school education or equivalent experience

Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

Proven excellent communication and customer service skills

Preferred Qualifications:

Bachelor’s degree

1+ years of experience in a healthcare setting, or combination equivalent experience and vocational trainings

Experience in a quota-driven sales/marketing function

Managed care and/or ambulatory care experience

Customer service experience

Health Plans experience

Bilingual in English and Spanish

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 5, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

California Residents Only:

The hourly range for this role is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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