Community-Based Support Manager

Community-Based Support Manager

The Mission

We are looking for a visionary leader to bridge the gap between service delivery and life-changing outcomes. As our Community-Based Support (CBS) Manager, you will oversee our team of Mentors and spearhead our Community and Employment initiatives. You won't just be managing schedules; you will be coaching a team to help our clients find belonging, purpose, and professional fulfillment.

The Three Pillars of Your Role

You will oversee a comprehensive suite of services designed to foster independence:

• Respite & Mentorship:  Overseeing in-home and community-based mentors to ensure high-quality care, safety, and meaningful engagement for families. 
  


• Community Networking:  Guiding mentors to successfully integrate clients into local social circles, clubs, and civic life. 
  


• Supported Employment:  Developing partnerships with local businesses, supervising job coaches, and ensuring clients find - and keep - meaningful competitive employment.

Key Responsibilities

1. Team Leadership & Mentorship

• Recruit, train, and supervise a team of Community Support Mentors.


• Conduct regular "shadow shifts" to provide real-time coaching and quality assurance.


• Manage scheduling to ensure a perfect match between mentor personality and client needs.

2. Supported Employment Oversight

• Job Development: Actively network with local employers to identify inclusive job opportunities.


• Vocational Strategy: Work with clients to identify their strengths and career goals.


• Retention Support: Oversee job coaching to ensure long-term success for both the employee and the employer.

3. Program Operations

• Ensure all documentation meets regulatory standards and reflects client progress.


• Act as the primary point of contact for families, providing updates and troubleshooting challenges.


• Facilitate monthly team meetings to share best practices and "wins."

Who You Are

• An Experienced Advocate: You have 3+ years of experience in disability services, social work, or vocational rehabilitation.


• A Natural Leader: You know how to motivate a remote team and keep morale high.


• A Relationship Builder: You’re comfortable walking into a local business to pitch the benefits of inclusive hiring.


• Organized & Strategic: You can balance the "big picture" of program growth with the fine details of daily scheduling and compliance.

The Essentials:

• Bachelor’s Degree in Social Work, Psychology, Business, or a related field (preferred).


• Experience with Supported Employment (SE) models and job coaching.


• Valid Driver’s License and a reliable vehicle.


• Strong proficiency in digital tools (scheduling software, CRM, or case management systems).

Why Lead With Us?

• Autonomy: We trust your expertise. You’ll have the freedom to shape the program and the team.


• Growth: As we expand our employment services, you will be at the forefront of that department's development.


• Impact: You get to see the ripple effect of your work—from a mentor finding their stride to a client landing their first paycheck.

How to Apply

If you are a strategist with a heart for service and a knack for leadership, we want to hear from you.

"Leadership is not about being in charge. It is about taking care of those in your charge."