Comp As You Go Coordinator

The Mission of The MEMIC Group is to make workers' comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety. The secret to the success and longevity of great organizations is their shared vision and strong values. At MEMIC our values are to be conscientious, to be an expert, to be a partner, to be curious and to be transparent.

The Comp As You Go Coordinator I is responsible for coordinating the “Comp-As-You-Go” (CAYG) payment program for policyholders. Job functions include outgoing customer service calls for new account set up, incoming customer service calls, system monitoring, reports and troubleshooting along with effective communication with internal and external business partners.

Principal Duties and Responsibilities
* Makes outgoing telephone calls to new CAYG customers for account set up (using the Prestwtick/Trupay vendor system).
* Answers incoming customer “Help Desk” calls and e-mails related to CAYG.
* Monitors system reports, daily, weekly, monthly.
* Communicates with Underwriters, Premium Billing, Premium Audit, Policyholders and Agents in regards to Comp As You Go program.
* Assists policyholders with determining the appropriate employee classification code as well as how to report payroll information to our online system.

Minimum Knowledge, Skills and Abilities
* Bachelor’s degree preferred. One year of customer service experience preferred, prior insurance experience helpful.
* Strong interpersonal, and written and verbal communications skills are a must. Experience in telephone customer service is essential.
* Ability to type with speed and accuracy.
* Strong organizational skills and time management skills with the ability to prioritize are essential.
* Proficient in MS Office (Excel, Word, Powerpoint, Access) preferred.

Our comprehensive benefits package includes all traditional offerings such as:

• Health Insurance options, Dental Insurance options and Vision Insurance


• Employee Life Insurance/AD&D and Dependent Life Insurance options


• Short-term & Long-term Disability


• Health Savings Account with potential employer match


• Flexible Medical and Dependent Care Account


• Accident Insurance


• Critical Illness Insurance


• Employee Assistance Program


• Legal/Identify Theft Insurance options


• Long Term Care Insurance


• Pet Insurance


• 401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)


• 4 weeks of Paid Time Off (PTO)


• 11 paid holidays

We also offer other benefits to help foster a healthy, balance lifestyle such as:

• Flextime schedules


• Paid Parental Leave


• Student loan paydown and refinancing assistance


• Educational assistance for job related courses, seminars, certifications or degrees


• One paid day every year to volunteer for your non-profit of choice


• On-site fitness center (Maine only) or fitness reimbursement


• Subsidized parking


• Sit-Stand desks & daily stretch breaks

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace. 

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