Complaint Laboratory Analyst - Columbus, OH

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Complaint Laboratory Analyst

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. Our Nutrition business develops science-based products for people of all ages—from helping babies and children grow to keeping adult bodies strong and active. Millions around the world rely on our leading brands, including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna®, to live their healthiest lives.

Working at Abbott

At Abbott, you can do work that matters, grow and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit—an affordable and convenient path to earning a bachelor’s degree.
• Recognition globally as a great place to work, and for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Columbus, OH in the Nutrition Division. The Complaint Laboratory Analyst ensures complaint laboratory investigations are comprehensive, timely, and compliant with procedural requirements and customer expectations.

Coordinates and completes laboratory testing associated with returned customer complaint samples. The complaint laboratory analyst supports the complaint investigation process, supports laboratory functionality, customer satisfaction, and good laboratory practices (GLP)

WHAT YOU’LL DO

• The Complaint Laboratory Analyst possesses specialized knowledge in performing a variety of technical testing associated with returned customer complaint samples.
• Receives and documents laboratory findings in quality management systems.
• Escalates potential risk to management as appropriate
• Performs technical and record keeping duties in conformance with company and regulatory policies and standards to meet quality and accuracy requirements.
• Supports and initiates cross functional engagement for associated complaint investigations
• Support complaint processing and evaluation for US marketed product.
• Provide subject-matter expertise during internal audits, external audits, and regulatory inspections. Retrieve documentation, demonstrate system knowledge, and respond to questions related to complaint investigations.
• Support audit response activities as needed.
  

EDUCATION AND EXPERIENCE YOU’LL BRING

Required:

• High School Diploma
• 2 + years in a laboratory setting

Preferred:

• Bachelor’s degree preferred

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

$24.65 – $49.25/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Operations Quality

     

DIVISION:

ANSC Nutrition Supply Chain

        

LOCATION:

United States > Columbus : RP04

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf