Complex Customer Service Manager

Position Title:

Complex Customer Service Manager

Pay Rate: 

$107,400-$143,200 

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

Category/Shift: 

Salaried/Full-Time/Onsite

Physical Location:

Salinas, CA & Gilroy, CA

The Job You Will Perform: 

• Responsible for providing overall direction and leadership to the customer support teams at multi-site. 

• Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.  In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.

• Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. 

• Provide significant process and/or product expertise and be a subject matter expert resource for other team members. 

• Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations. 

The Skills You Will Bring: 

• High school diploma or GED

• Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience.

• Preferred experience working in a manufacturing environment

• Preferred computer data-entry experience

  • Eight or more years of customer relations experience in the Corrugated Box Industry 

• Builds Effective Teams

• Collaborates 

• Customer focus

• Decision quality

• Directs Work

• Drives Engagement

• Ensures Accountability

• Manages conflict