Complex Director of Sales & Catering

The Complex Director of Sales & Catering leads the revenue strategy for The Verve Hotel Boston Natick, Tapestry Collection by Hilton and the Hampton by Hilton Boston Natick. This person actively engages in revenue generation activities while also leading the team responsible for sales & catering business.  The CDOSC, working with the General Managers and Revenue Management manages the mix of revenue opportunities for the Hotels in rooms segments including group, corporate, retail and volume transient, as well as function revenue generation. The ideal candidate must be a strategic leader who excels at market analysis, business, and team development, and building strong internal and external relationships.

Key Responsibilities

• Lead revenue strategy across all revenue segments, including group, transient, function, and special events.


• Develop and execute sales plans to achieve budgeted revenue and market share goals.


• Analyze market trends, competitive activity, and demand drivers to guide strategy.


• Manage key accounts and cultivate new business through prospecting, networking, and community involvement.


• Lead the sales and function team, including hiring, training, KPI, and performance achievement.


• Ensure accurate forecasting, reporting, and use of sales systems and tools.


• Partner with hotel departments to ensure seamless execution of group and event business.


• Represent the hotels at industry events, trade shows, and client functions.

Qualifications

• Bachelor’s degree: Hotel/Restaurant Administration or Business, preferred.


• Minimum of 10 years of senior hotel sales and catering management experience in a full-service hotel.


• Strong leadership, communication, and analytical skills.


• Proficiency with sales and catering software and Microsoft Office.


• Ability to interpret market data, STR reports, and financial performance metrics.

Benefits

• Competitive salary of $100,000–$110,000 annually, plus incentive.


• Medical, dental, and vision insurance.


• Voluntary life insurance.


• Optional supplemental insurance plans.


• 401(k) retirement plan.


• Paid personal and vacation time.


• Hotel team member travel discounts.


• Opportunities for career growth and advancement.


• Free parking.

About Us

The Verve Hotel Boston Natick and the Hampton Inn Boston Natick are committed to delivering exceptional guest experiences and fostering a collaborative, high performance culture. Join a team that values innovation, community engagement, and professional excellence.

We are an Equal Opportunity Employer (EEO).