Complex Director of Sales & Marketing

StepStone Hospitality is looking for a talented and strategic-minded Complex Director of Sales & Marketing to join our team at the Holiday Inn Express Ballantyne Hotel in NC and the TownePlace Suites Fort Mill Hotel in SC. If you thrive in a fast-paced, multi-property setting and enjoy partnering with operations and revenue managements to drive financial success, we’d love to hear from you!

As a Complex Director of Sales & Marketing, your primary objectives are...

• Establish and maintain relationships with current clients and identify new business from a result of the relationship 
• Be responsible for proactively soliciting and managing group / catering related opportunities 
• Effectively source out new corporate clients
• Prospect to identify and close new business and conduct site tours for potential clients at both locations
• Work with the General Managers of each property and the VP of Sales and Marketing to achieve required sales goals.
• Respond to all sales inquiries, RFPs, and other leads accurately, timely, and in a professional manner
• Type correspondence, reports, and necessary forms i.e. contracts, as well as prepare proposals or other      letters as directed
• Implement sales policies and procedures as developed in the annual Marketing Plan
• Make personal sales calls
• Develop creative marketing techniques
• Develop and maintain relationships with the local Chamber of Commerce and Convention and Visitors Bureau
• Participate in the preparation of the annual hotel budget
• Maintain and correct procedures for credit control, financial transactions, and security of financial assets
• Manage and develop sales team including training, counseling, evaluating, and rewarding behaviors
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner
• Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings.
• Other duties as assigned

• Have at least 2 years of experience in a hotel sales management role
• Comprehensive knowledge of market position, OCC, ADR, banquet and food and beverage revenues, overall GOP, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning. 
• Be fully knowledgeable of competitive markets outside the area.
• Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
• Achieve and exceed individual and team annual goals as established by the annual Marketing Plan.
• Be fully knowledgeable of the role of rooms merchandising as it pertains to overall revenue and to periodically evaluate, assess, and revise the parameters of the program.
• Must have comprehensive  knowledge of the English language to effectively communicate with guests,  associates, and vendors. 
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information. 
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Ensures that he/she adheres to all sales administrative processes that are in place from the StepStone Corporate Office.
• Attend required meetings. 
• Minimum lifting and pulling of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity
• Must add to the camaraderie of the hotel by helping to celebrate the successes of coworkers
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.

We are an Equal Opportunity Employer.