Compliance Administrator

Position Responsibilities:

• Ensures compliance with the CC&Rs and Design Guidelines to preserve, maintain, and enhance the value of the community.


• Partners with homeowners to educate and ensure effective, long-term solutions.


• Researches issues of non-compliance and prepares documentation for Committee/Board review.


• Records and tracks compliance information through company database.               


• Maintains detailed records of compliance through investigations and follow up reports of non-compliance.


• Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings.


• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.


• Performs routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs and Design Guidelines.


• Prepares all Courtesy notices, violation/fine notices, and documentation on all related compliance issues.


• Responds to homeowner questions and concerns regarding violation notices and/or architectural response notices.


• Educates homeowners, staff and realtors on proper submittal processes and compliance administration.


• Reviews submittals for accuracy and completion per the community Design Guidelines and works with the Design Review committee and third-party vendor per the community Design Guidelines.


• Meets with and provides ongoing education to homeowner committees.


• Coordinates documentation on appeals for committee/board review.


• Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.


• Monitors software database to uphold guideline standards.


• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Ability to resolve conflict and deal with difficult customers.


• Ability to multitask and prepare and process large amounts of administrative items while being detail oriented.


• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.


• Exceptional organization and tracking skills.


• Ability to function efficiently in a high volume, fast-paced environment.


• Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.


• Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.


• Excellent customer service skills.


• Advanced communication skills both verbally and written.


• Ability to work collaboratively and cooperatively within the department as well as with other departments.


• Ability to interpret, evaluate and explain governing documents (CC&R’s and Design Guidelines) to homeowners, board members and staff members.

Physical Demands & Work Environment:

• Position involves sitting, standing, driving and movement throughout the day.


• Utilizing a computer in an office setting.


• Utilizing a personal vehicle to perform routine physical inspections of the Community.