Compliance Adminstrative Assistant

Who We Are:

Bergen’s Promise is the designated Care Management Organization (CMO) for Bergen County and a proud partner in the New Jersey Children’s System of Care (CSOC). We are a mission-driven, nonprofit social service organization accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). We partner with youth up to age 21 and their families who may be navigating behavioral, emotional, mental health, substance use, and/or developmental challenges. Our work is grounded in the Wraparound Model of Care, a family-centered and strengths-based approach that brings together each youth’s Child and Family Team to build upon the unique strengths, values, needs, and resources of the youth, family, and community. This collaborative approach is at the heart of how Bergen’s Promise supports youth and families in achieving meaningful and sustainable outcomes. We encourage candidates to visit our website to learn more about our mission, values, programs, and the impact of our work throughout Bergen County.

Why Join Bergen’s Promise?

At Bergen’s Promise, our employees have the opportunity to build meaningful careers while making a difference in the lives of youth and families. You may be a great fit for our team if:

1. You want your work to have an impact. You are motivated by opportunities to make a meaningful difference for youth, families, and the community.
2. You value professional and personal growth. You want to continue learning, developing your skills, and growing throughout your career.
3. You thrive in a collaborative and evolving environment. You are adaptable, resourceful, and enjoy working alongside supportive colleagues in a dynamic organization.
4. You want to work for a mission-driven organization. You value purpose, collaboration, inclusion, and service to the community.
5. You value comprehensive benefits and work-life balance. You want an employer that invests in your health, wellbeing, financial future, and continued professional development.

Benefits of Working at Bergen’s Promise:

Bergen’s Promise offers a comprehensive benefits package designed to support employees throughout different stages of their careers and lives. Benefits include:

• Medical, dental, and vision insurance with reasonable employee contributions
• Generous paid time off and paid holidays
• Agency-funded pension plan, with Bergen’s Promise contributing a percentage of eligible employees’ annual salary after one year of employment
• 403(b) and 401(k) retirement plan options available upon employment
• Agency-funded life insurance and Long-Term Care benefits
• Company-funded wellness incentives and employee wellness initiatives
• Paid training and ongoing professional development opportunities
• Employee Referral Program
• Public Service Loan Forgiveness (PSLF) eligible employer

Supporting Employee Wellbeing & Growth:

We recognize that working in the social services field can be both incredibly rewarding and challenging. Bergen’s Promise is committed to fostering a workplace culture that supports employee wellbeing, work-life balance, professional development, and continued learning. Employees have access to regular staff wellness initiatives that promote physical, mental, and emotional wellbeing, along with resources and activities that encourage mindfulness and healthy work-life practices. We also invest in ongoing training and professional development to ensure employees have the knowledge, skills, resources, and support needed to feel confident and prepared in their roles.

Join Bergen’s Promise and build a career where your work, growth, and wellbeing matter. 

Compliance Administrative Assistant Responsibilities

Communicate with families via phone, video and/or in-person to ensure the amount, timeliness and quality of service delivery is provided in accordance with contracted standards; skills include:

•  A true interest in and enthusiasm for direct communication with the families we serve.
• Effective communication with families whose healthcare system knowledge may be limited. 
• Troubleshooting
• Ability to process complaints. 
• De-escalation
• Direct items of concern to the appropriate staff member for follow-up.
• Record details of family contacts and actions taken if any.
• Develop quarterly reports based on the data collected

Complete monthly auditing youth charts, including:

Review of family and youth charts to ensure the amount, timeliness and quality of service delivery is provided in accordance with contracted standards: skills include:

• Attention to detail 
• Efficient use of resources
• Efficient time management
• Strong organizational skills

• Process medical records requests from families, healthcare organizations and law offices
• Maintain strict confidentiality of all of the forgoing, including information and processes. 
• Provide additional data reporting and analysis as needed. 
• Perform other duties as assigned. 

 To be considered for this role, you must possess:

• Associate degree, preferably in finance, health, business administration or a related field
• Fluency in applicable office technology and software, including Microsoft 365 and its component parts. 
• Strong written and verbal communication skills. 
• Excellent interpersonal skills. 
• An ability to think critically and develop solutions to achieve departmental goals
• Experience in quality improvement, compliance, and/or insurance preferred. 
• A flexible schedule to accommodate communication with working families. 
• Bi-lingual English/Spanish preferred. 

Core Competencies: 

• Conveys ideas and facts, both verbally and in writing, using language that others will best understand; listens with undivided attention while seeking to understand.
•  Makes decisions with knowledge of facts, goals, constraints, and risks within the scope of their position, including consideration of the health and safety of all stakeholders. 
• Develops solution-focused and creative ideas when problem solving and working to achieve goals. 
• Takes personal responsibility for the quality and timeliness of work, is resourceful and achieves results with little oversight. 
• Adapts to changing business needs, conditions, and work responsibilities. 
• Displays an on-going commitment to learning and professional development; responds positively to coaching and feedback. 
• Facilitates collaborative, professional, and productive relationships with all agency stakeholders. 
• Supports a work environment that embraces and appreciates diversity. 
• Strong ability to work independently, manage multiple complex and high priority assignments.