Compliance Call Monitor

Americor is seeking a Compliance Call Monitor to join our remote team. As a Compliance Call Monitor, you will audit calls based on strict guidelines and procedures to ensure all compliance and regulatory requirements are upheld. You will communicate relevant feedback to management to continually enhance the customer experience.
 

Responsibilities:

• Monitor 2-4 lines of business.
• Higher Targets - Regularly exceeding minimal targets by 5%.
• Daily call monitoring per the predefined sampling criteria.
• Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor’s Customer Experience standards
• Communicate findings with relevant managers and team members.
• Other activities as assigned.

Requirements:

• Minimum of 6 months of call monitoring experience
• Exceptional listening and analytical skills.
• Strong knowledge of call center processes, procedures, and techniques.
• Great attention to detail, with the ability to properly apply policies and procedures to various situations.
• Superior time management, multitasking, and organizational skills with the ability to meet strict deadlines.

Education:

• High school diploma or equivalent required
• Bachelor's degree preferred

Company Benefits:

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program

Work Location: Remote- United States.

Compensation: $20.50-$22.50 an hour, depending on experience.

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.