Compliance Implementation Manager

Since 1996, epay, a business segment of Euronet, has been at the center of connecting local and global brands to consumers. Our capabilities, platforms, products, and solutions cater to the changing consumer demand for content and payments in categories such as mobile, gaming, and entertainment.

We are seeking a client-focused and detail-oriented Compliance Implementation Manager to lead the onboarding and support lifecycle for Skylight clients. This role will serve as the primary liaison between our internal teams and external clients, ensuring successful implementation and ongoing satisfaction with Skylight’s compliance solutions.

Key Responsibilities

Implementation & Onboarding

- Lead end-to-end implementation of Skylight for new clients, including environment configuration, SFTP setup, and user provisioning.
- Conduct client discovery sessions to gather requirements and translate them into actionable implementation plans.
- Collaborate with Product, Engineering, and Compliance teams to tailor Skylight modules to client-specific workflows and regulatory needs.
- Manage project timelines, deliverables, and client expectations throughout onboarding.

Client Relationship & Support

- Serve as the primary point of contact for clients' post-implementation, addressing questions, troubleshooting issues, and guiding best practices.
- Provide training and documentation to ensure clients can effectively use Skylight’s modules (e.g., Case Management, Risk Rating, Rules Engine).
- Monitor client usage and proactively identify opportunities for optimization or additional support.

Compliance & Risk Alignment

- Ensure implementations align with internal and external compliance standards (e.g., SOC 1/2, data sensitivity classifications).
- Collaborate with the Compliance team to interpret regulatory requirements and embed them into Skylight configurations.
- Maintain awareness of evolving compliance frameworks and ensure Skylight remains adaptable to client needs.

• 5+ years of experience in SaaS implementation, compliance operations, or client success roles.
• Strong understanding of regulatory compliance in financial services or fintech environments.
• Experience with data security protocols, SFTP, and user provisioning workflows.
• Excellent communication and relationship management skills.
• Ability to manage multiple client projects simultaneously with precision and empathy.

Preferred Skills

• Familiarity with Skylight or similar compliance platforms.
• Experience working with cross-functional teams including Compliance, Engineering, and Product.
• ACAMS Certification

• 401(k) Plan
• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid disability insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Volunteer Days
• Paid Holidays
• Casual Office Attire
• Plus many more employee perks & incentives!

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.