Compliance Officer

Job Title: Compliance Officer 

Job Summary:

The Compliance Officer works directly with consumers, attorneys and authorized parties. The Compliance Officer is accountable for accessing and acting upon e-mails sent to the firm via its “Contact Us” and related e-mail in-boxes, with the goal of responding to e-mails, or forwarding with instructions within two to four hours of receipt of the initial e-mail. 

Primary responsibilities and duties:

· Daily monitoring of multiple inboxes.   

· Accurately respond to consumer/attorney e-mails in a timely fashion

· Accurately document the firms system of record (CLS)

· Provide sent and received emails to designated firm staff as required

Minimal Job Qualifications and Requirements:

· Collections experience is a plus

· Expert knowledge of all applicable Federal and State collection laws

· Ability to accurately type 40 words per minute

· Strong written and oral communication skills is a must

· Above average spelling and grammar

· Must be able to read and understand written communications from consumers and attorneys 

· Demonstrated ability to think independently and use good judgment

· Fundamental knowledge of Microsoft Office Products

· Analytical problem solving skills 

Education/Experience

· High School diploma

· College is a plus

· Must have three years or more experience in the following: call center quality assurance or operations, collections, banking or business related fields.