Compliance Specialist

Description

Integrity   |    Accountability    |    Respect    |    Relationships   |   Inclusivity   |   Vision   |   Empathy

Responsible for assisting Property Manager with the day-to-day operations of managing properties including marketing, leasing, income certification and recertification, rent collection, housekeeping, grounds maintenance and curb appeal, non-maintenance contracting, and site inspections and other duties as assigned.

Responsible for assisting Compliance Consultant with the day-to-day operations of managing PPL’s Tax Credit and other Funding Programs including meeting with residents, collecting signatures, tracking verifications, data entry and other duties as assigned.

Essential Duties and Responsibilities

· Take marketing calls; show units; complete traffic reports; keep home office occupancy data current

· Complete income certification and recertification of residents in a timely, accurate manner; document income certification in manner designated by Compliance Consultant

· Answer and route telephone calls and miscellaneous questions from tenants, other PPL employees, clients, and the public, and provide customer service

· Maintain appearance of properties the best possible advantage within available resources, and coordinate with Property Manager and Maintenance Department regarding inspections, maintenance and apartment turns

· Coordinate inspections, access to units, and other property access

· Perform related administrative duties

· Performs other duties as directed/assigned 

· Update records in various government subsidy programs

· Assist with data entry of Compliance reports in Excel & Yardi spreadsheets

· Assist with collecting and organizing compliance training materials

· Interaction with tenants regarding compliance documentation

· Responsible for generating some basic reports including the preparation of responses to agency file audit reports

· Filing System maintenance

· Other duties as assigned

Requirements

Knowledge: 

• Familiarity with low-income housing      funding mechanisms (HTC/HOME, etc.), including operating subsidy programs.

Skills:

• Excellent communication skills, written      and verbal
• Strong problem-solving ability
• Computer literacy, especially with EXCEL      or other database software
• Comfortable interacting with diverse      populations
• Able to work independently according to      specific directions and timelines

Ability:

· Maintain a positive attitude, professional appearance, and courteous disposition always

· Demonstrate the ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action

· Ability to learn new software

Experience

· 1-2 years’ experience in general customer service, property management, real estate, or other closely related fields

Education 

• Any combination of education and      experience that provides equivalent knowledge, skills, and abilities to      perform the job duties satisfactorily