Computer Operations Manager

Client: FL Government Agency

Position: Computer Operations Manager

Term: 2-Year Contract with renewal

Pay: $78/Hr - $80/Hr

Location: ON SITE - Celebration, FL - 20-45% travel in central FL

Work Authorization: USE and GC ONLY

Education: Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience:

7+ years of IT work experience with exposure to multi-platform environments with experience in:

• Leading and managing the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
• Leading mentoring, and developing a team of supervisors, project leaders, and technical staff.
• Overseeing the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
• Developing and implementing IT service management processes: incident, problem, change, and request management.
• Coordinating and supporting enterprise-wide software rollouts, updates, and patch management activities.
• Monitoring and improving service desk performance, timely resolution of user issues, and high customer satisfaction. Responsible for documenting solutions to Technology issues.
• Ensuring compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.

Responsibilities:

• Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.
• Ensure operational support coverage and adherence to service level agreements (SLAs).
• Monitor system performance and availability, ensuring timely resolution of issues.
• Develop, implement, and maintain operational standards, procedures, and best practices.
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Plan and manage the integration and support of new technologies into the FDOT environment.
• Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
• Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
• Conduct performance evaluations, training, and succession planning.
• Provide input on business continuity planning and disaster recovery strategies.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
• Monitor service ticket queue and resolve tickets as assigned and document work performed and resolutions.
• Perform advanced network and telephony support.
• Provide on-site support for remote troubleshooting by other OIT technical staff.
• Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.