Computer Repair Technician Tier 2 (Temp to Perm)

About PlanITROI

Since 2001, PlanITROI has been providing global reverse logistics, IT Asset Disposition, and Asset Recovery Services for OEMs, retailers, enterprises, education, and SMB organizations, committed to preserving the highest levels of environmental responsibility and data security while changing lives with their retired computing devices. PlanITROI leverages the circular economy to do social good, by turning our clients returned, retired, or idle IT devices, laptops, PCs, smartphones, and tablets, etc., into re-certified, affordable technology solutions sold directly and through the largest retailers in the world!

Position Overview:

PlanITROI is actively seeking a Tier 2 Repair Technician for a temp-to-perm position with the possibility of full-time conversion after a successful evaluation period. This role is responsible for performing advanced diagnostics, repairing a variety of devices, and supporting production goals within a fast-paced repair environment. This role is ideal for individuals who excel at technical problem-solving, maintain high accuracy, and thrive in a production-driven workflow.

Days/Hours: 7:30 AM -4:00 PM 

Rate: $17-$18

Primary Responsibilities:

• Perform advanced diagnostics on desktops, notebooks, Chromebooks, tablets, and phones


• Troubleshoot motherboard, power, and system board-level issues


• Configure and upgrade Apple and Windows devices


• Perform firmware and BIOS upgrades


• Reconfigure systems to meet specific customer requirements


• Evaluate assets and assist in determining disposition (repair vs. sell as-is vs. wholesale)


• Support inventory accuracy and ERP system tracking


• Collaborate with the production team to hit daily throughput goals


• Identify recurring failure trends and report to leadership

Requirements & Experience:

• Strong hardware and operating system troubleshooting skills, with the ability to diagnose issues on desktops, notebooks, Chromebooks, tablets, and phones


• Ability to perform advanced diagnostics, including motherboard, power, and system board level troubleshooting


• Experience configuring and upgrading Apple and Windows devices; familiarity with enterprise grade hardware is required


• Proficiency with firmware and BIOS upgrades across multiple device types


• Ability to reconfigure systems to meet specific customer or client specifications


• Capability to evaluate assets and assist with determining appropriate disposition paths (repair, sell as-is, wholesale)


• Ability to work independently in a fast-paced environment, managing workflow with minimal supervision


• Experience supporting inventory accuracy, asset tracking, and ERP data entry


• Consistent ability to follow repair SOPs, production processes, and documentation standards


• Ability to identify recurring hardware failure trends and report insights to leadership for continuous improvement


• Proven ability to collaborate with the production team to achieve daily throughput goals


• Strong attention to detail and ability to document repair results, configurations, and component changes accurately


• Ability to maintain compliance with internal standards and quality expectations


• Comfort with ERP systems and repair documentation tools for accurate tracking


• Ability to lift up to 50 lbs. and stand/walk for extended periods


• Ability to maintain a clean, organized, and safe repair workstation


• Reliability, punctuality, and a team first attitude to support departmental goals

PlanITROI Core Values

• Driven & Confident


• Think Win/Win Always


• Own IT/Solve IT


• Personal Growth Leads to Professional Growth


• Innovate & Revolutionize the Future


• Proud to be Part of the PlanITROI Team

Upon conversion, PlanITROI offers a comprehensive benefits package, including health insurance, a 401(k) with company match, paid time off, and more. We are an Equal Opportunity Employer and value diversity at all levels of the organization.

Visit our websites for more information:

PlanITROI.com | NextraTech.com | BuyRefurbished.com