Computer Repairs Lead

Who We Are
Founded in 2013, Second Life Mac (SLM) set out to make a difference by connecting people with the best technology — with affordability and sustainability in mind. Since then, we’ve become recognized for our thought leadership and commitment to excellence, reselling Apple products to customers worldwide while maximizing value for our client network.

As we continue to grow our reputation as a leader in Apple device buybacks, we’re seeking talented individuals who share our drive to elevate our mission even further. Our team is dedicated, innovative, and constantly striving to improve every day.

Overview
The Computer Repairs Lead is responsible for overseeing daily repair of Apple products and managing upgrade operations within a warehouse environment. This role will lead a small team of technicians and will ensure devices are efficiently repaired, upgraded, regraded, and returned to sellable inventory. 

Working within a Lean operations culture, the Computer Repairs Lead drives performance through KPI tracking, process improvements, and continuous efficiency gains. This position plays a critical role in ensuring that repair activities increase device value while maintaining high quality standards and minimizing turnaround times. 

Success in this role means repair backlogs remain minimal, repairs are completed accurately and profitably, and the team consistently meets operational and quality KPIs. 

Key Responsibilities 

• Lead, coach, and manage a small team of repair technicians providing clear direction, training, and performance feedback to ensure high productivity and quality standards. 
• Oversee the evaluation, repair, and upgrade of computers and related devices, ensuring all work is completed accurately, efficiently, and in accordance with company processes. 
• Manage daily repair workflows to maintain consistent throughput, minimize backlog, and ensure devices are properly repaired, regraded, labeled, and returned to sellable inventory. 
• Track and report key operational metrics such as devices processed, repair turnaround time, and repair backlog, while holding the team accountable to performance KPIs. 
• Drive continuous improvement initiatives within a LEAN operational environment by identifying inefficiencies, reducing waste, and implementing process improvements that increase productivity and quality. 
• Manage inventory of repair parts, tools, and consumables, including forecasting supply needs, maintaining appropriate stock levels, and ensuring workstations remain properly equipped. 
• Ensure repaired devices meet cosmetic and functional quality standards through inspections, process adherence, and technician training. 
• Maintain accurate system updates and documentation for repaired devices within company systems. 
• Support environmental and safety compliance by properly managing e-waste and ensuring safe disposal of batteries and electronic components. 

Required Qualifications 

• Experience repairing or refurbishing Apple computers, iPads, and other Apple products 
• Experience leading or supervising small teams 
• Strong organizational and operational management skills 
• Ability to analyze performance metrics and drive improvements 
• Experience working in warehouse, production, or technical service environments 
• Strong attention to detail and quality control 

Work Environment 

• Warehouse-based position 
• Hands-on role involving repair stations and device handling 
• Requires standing, moving devices, and working with tools and components 

Compensation & Benefits

• Competitive pay for our Team Members
• Superior, industry-best Total Rewards program
• Paid time off
• Exemplary health benefits through BCBS
• 401k plan with a dedicated financial advisor
• Financial education program, and top pay for our Team Members

What's Next 

• Apply with your resume
• Complete your application by completing our 7-minute application survey here: https://go.cultureindex.com/p/a9DK5DQ7TPHnQZK
• Our team will reach out if there is a fit