Computer Support Specialist

Living Resources is a non-profit human services agency. Our core purpose is to support and empower individuals with disabilities or other life-challenging conditions to live with dignity, independence, and happiness.

Living Resources works with, and for, families by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing care and services.

To work for Living Resources is to make a difference in the lives of others. Living Resources provides individuals with disabilities and special needs the support they need to thrive and lead active, full lives. For many Living Resources employees, their work becomes an experience where they find fulfillment and develop both personally and professionally.

The primary purpose of the Computer Support Specialist is to install and maintain Living Resources computer systems equipment and applications. Provide technical assistance to computer system users. Answer questions or resolve computer problems for staff in person, via telephone or remote locations.

As part of the Living Resources IT Team, we will work collaboratively to:

• Answer user inquiries regarding computer software or hardware operations to resolve problems.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Oversee the daily performance of computer systems.
• Manage users accounts for Active Directory, Office 365 and other systems.
• Install and configure Windows desktops and laptops for users.
• Configure Smartphones and tablets for users.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Perform basic network and WIFI troubleshooting.
• Maintain equipment inventory.
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Remain current on technology trends and options both for current product lines used (hardware, software and service) as well as to recommend solutions or collaborate on new directions.
• As a team member, confer with staff, users, and management to establish requirements for new systems or modifications.
• When appropriate, identify or develop training materials and procedures, and/or train users in the proper use of hardware and software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Supervise and coordinate when appropriate vendors engaged in problem-solving, monitoring, and installing data communication equipment and software.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Modify and customize commercial programs for internal needs.
• Maintain agency communication systems.
• Purchase computers and peripheral equipment in a timely and cost-effective manner.
• Maintain software and licensing purchases.
• Travel to remote sites to resolve computer, networking or phone/fax issues.

• Training in vocational school, related on-the-job experience, or an associate’s degree. Two or more years of work-related experience.
• Knowledge of smartphones, tablets, printers, networking, WIFI, electronic equipment, information security and computer hardware and software. Including desktop applications and cloud application.
• Knowledge of principles and processes for providing customer and personal service.
• Excellent communication and customer service are essential to work with and address technical issues with non-technical staff.
• Strong telephone and interpersonal skills required.

Benefits

We offer great benefits including Paid Training, Health, Dental & Vision Insurance, Health Reimbursement Accounts, Payment in Lieu of Health Insurance, Tuition Assistance, and Retirement Programs!

There are also opportunities to advance within our agency!