Computer Support Specialist

Fedway is New Jersey's leading wine and spirits distributor. Servicing over 7,000 restaurants, clubs, taverns and retail stores in New Jersey. We market products that cover every category of the beverage alcohol industry and represent the world's leading distillers, wineries and importers. Our team of managers, sales agents and customer service representatives are here to ensure that you come first.

Fedway Associates is seeking a Computer Support Specialist to join our Tech Support Team.

This is a full-time position, paid hourly. There are alternating shifts throughout the day with other members of the team. The Computer Support Specialist position is an addition to Fedway's Sales Technology department that focuses on Help Desk support

Duties/Responsibilities:

• Supports both computer hardware and software applications.


• Configures and sets up equipment including, but not limited to, desktops, laptops, printers, desk phones, and mobile devices.


• Assists users by answering questions and providing support promptly.


• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or staff.


• Records data are required to analyze and track problems to the final solution.


• Prepares and presents reports related to IT problems and help desk activity for management review and action.


• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.


• Proficient in Microsoft Windows and Microsoft Office 


• Excellent organizational skills and attention to detail.


• Excellent interpersonal skills.


• Ability to explain technical information in understandable language to nontechnical staff members.


• Confidence to work independently and self-motivated.

Education and Experience:

• Associates Degree or Technical School/Training 


• 2-3 Years prior work experience is required 

Physical Requirements:

• Prolonged periods are sitting at a desk and working on a computer.


• Must be able to lift approximately 15 pounds at times.      

Compensation

• pay starts at $21 an hour
• Annual bonus opportunity

Benefits
• 401K
• Paid holidays
• PTO
• Vacation Time
• Medical, dental, vision, life insurance