Computer Support Technician

Reports To: Chief Information Officer

Employee Status: Non-Exempt

Position Summary: Under general supervision, but in line with established PC&HC policies and procedures, provide IT support to Primary Care & Hope Clinic.

Essential Functions

• Represent PC&HC to the employees, patients, and guests in a courteous and professional manner. Provide prompt, efficient and accurate service.
• Provide technical support and troubleshoot.
• Maintain computer systems, provide technical support and teach employees the basic skills needed to operate PC&HC’s systems.
• Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners, phone system, and related hardware; pull cables and rewire or direct the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; make repairs and corrections where required.
• Assist with assuring system security and HIPAA compliance.
• Coordinate with contracted Information Technology Company to maintain all computer hardware and software and all other products and supplies necessary to keep computer systems operable.
• Improve the patient experience and health care processes through Quality Assurance/Quality Improvement to help assure the provision of high quality health care, as well as an ongoing process of performance improvement.

Marginal Functions

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• Perform all other duties as required or assigned

Requirements

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• Vocational/Technical degree with training emphasis in Information Systems, Computer Operations, Networking Systems, or a related field; supplemented by previous experience and/or training in the computer informatics field, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for the job.
• Must follow all HIPAA and OSHA requirements.
• Must possess and maintain a valid Tennessee driver’s license and be available to travel to other site locations.
• Must be able to lift 50 lbs.

This document is intended to describe the general nature and level of work performed. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.