Computer User Support Specialist

Description

Veterans receive hiring preference.

Generous Health, Dental, and Vision and other Benefits offered.

401(k) offered.

PTO + 11 Federal Holidays

Occasional Travel within the United States Required

Sign On Bonus, Performance Bonus, Retention and Referral Bonuses available

*Position is Contingent on Contract Award*

Overview

Helios Defense Solutions LLC, a Service-Disabled Veteran Owned Small Business, is seeking multiple highly motivated and qualified Computer User Support Specialists immediately on a contract basis to support U.S. STRATCOM at Offutt AFB, NE.

Duties and Responsibilities

Responsible for assisting the Government in administering and maintaining Cybersecurity and Information Assurance; for recommending cybersecurity policies to assist in cybersecurity and information assurance legal, regulatory, and compliance requirements; including security technology, and operations that must trace to written policy that directs what is to be protected, to what degree, and what the consequences are for violations of that protection; for creating, maintaining, and advising the Government on security Authority to Operate (ATO) packages; providing guidance and documentation, as requested by the Government, towards application and system security; auditing data on J2 owned systems, in accordance with (IAW) policies and procedures and provide documented audit trails as requested by the Government.

Requirements

- Be a U.S. Citizen

- Hold an active Top Secret clearance

- Possess at a minimum a current DoD 8570.01-M IAT Level II certification or current DoD 8140 certification.

- Possess at least five (5) years of relevant experience with and/or education in IT customer support; such as telephone, in-person, and email. 

- Possess at least five (5) years of relevant experience with and/or education developing TTP/SOP to support end user engagement. 

- Possess at least five (5) years of relevant experience with and/or education troubleshooting hardware/software issues on a desktop environment. 

Pay Range:

The salary for this position is not 100% guaranteed. While we strive to provide competitive compensation packages, various factors, such as performance, economic conditions, and company policies, can influence your actual earnings. We are committed to rewarding our employees fairly, but it's important to acknowledge that the final salary may fluctuate based on these variables. We encourage a results-oriented approach and are dedicated to effectively recognizing and rewarding your contributions.

Who Are We

We are a Service-Disabled Veteran-Owned Small Business (SDVOSB) that delivers focused support for the full spectrum of DoD and Federal Agency program management, professional services, and training needs. Helios leverages the cross-functional expertise of its team members to deliver an operational framework centered on problem-solving, functional training delivery, and purposeful operational analysis.

Top reason to join the HELIOS family.

Company culture: Our employees are not just a number; they are family. Helios fosters a family-oriented environment and understands that family always comes first.

Benefits: Our medical, dental, vision, and 401k benefits exceed industry standards and remain competitive.

Open-door policy: From senior leadership to new hires, employees can always speak with the company's President & CEO to get questions answered and problems solved.

Job satisfaction: The work we do is truly important and long-lasting. No matter your role, you are key in supporting our clients in achieving their real-world missions.

Veteran advocates: HELIOS has an active Veterans Employee Resource Group, Rally Point, which supports the communication styles and organizational paradigms unique to our Veteran employees.

You may apply online at Careers - Helios Defense Solutions, LLC (heliosdsllc.com) or though Paylocity.

Contact the HELIOS Recruiting Department at [email protected] if you have any questions about this Job Announcement.

HELIOS strongly believes that if you take care of your employees, your employees will take care of you!