Computer User Support Specialist, Senior

The Senior Computer User Specialist will oversee the deployment of technicians to perform IT end-user devices to support our clients’ needs.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

• Organize, train, manage, and lead a team of Field Office Technicians to ensure successful execution of wellness checks.
• Oversee the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices/locations.
• Support field offices/locations where and when needed.
• Other duties as assigned.

• Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
• Must understand ITIL principles and incident management best practices and be proficient with incident management tools.
• Minimum of 8 years in incident management, user support, or related IT role.
• Secret Clearance is required.
• Relevant certifications (e.g., ITIL Foundation) and familiarity with USACE IT environment are preferred.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Must possess problem-solving skills.
• Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
• Ability to manage multiple incidents effectively is required.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment.
• Must be able to work on-site.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.