Concealed Weapons Clerk

Description

 **Salary Information - Starting Hourly Rate of $16.80. Hours are Mon.-Fri. 8:15 a.m.-5:15 p.m.**

Do you thrive in a fast-paced, customer focused environment? Look no further than the Concealed Weapons Clerk role here at the Lee County Tax Collector (LCTC). In this role, you will serve the community through helping with processing and answering any questions regarding Concealed Weapons Permits. While delivering 5-star service, you will connect with customers and be a part of vibrant team that strive for excellence every day.

In addition to Competitive Pay, this position is eligible for a variety of benefits including:

• WORK LIFE BALANCE: Paid Time Off & Holiday pay
• HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans
• SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match
• INSURANCE: Company paid Life Insurance
• OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets!
• LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits
• ADDED VALUE: Training & Development Program, Tuition Reimbursement 

Job Summary

The Concealed Weapons Clerk provides Concealed Weapons service delivery activities that support the Customer Service team and engages our customers. The incumbent contributes to the smooth operations of the service center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5-Star customer service quality.

Main Responsibilities

• Processes in-person Concealed Weapon for original or renewal applications.
• Performs cashiering functions by processing payments; audits and verifies to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals.
• Provides guidance to customers and responds to customer requests or concerns, research problems and initiates problem resolution.
• Performs general clerical tasks; maintains and updates customer records.
• Collaborates with management team and key stakeholders as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
• Performs other duties as directed.

Requirements

• High school diploma or GED; supplemented by customer service or call center experience and cash handling experience; or an equivalent combination of education, certification, training and/or experience. Proficiency in Microsoft Office and valid Florida driver’s license required. Ability to speak and read a foreign language preferred.
• Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively.

FLSA Status Description

Work is performed independently under limited supervision with considerable latitude. Position typically requires processing and interpreting complex, less clearly defined issues.

Work Conditions

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of medium to heavy weight (20-50 lbs.). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.