Concessions Manager

Job Summary:

The Concessions Manager provides management, mentoring, oversight and direction of venue concession operations at the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW). The Concessions Manager will be responsible for inventory controls, product ordering, cash controls, compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks within the new business facility. Additionally, the role will be responsible for leading and motivating our hourly team members to provide a warm welcome and great food for our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards. This position will report to the VP of Revenue. 

Essential Job Functions/Responsibilities:

- Provide superior guest service to visitors, guests, clients, vendors, and staff. 

- Supervision of assigned staff, assuming day-to-day responsibilities for personnel-related matters that include but are not limited to:

o Assist during interview process, onboarding, and training new hires. 

o Complete annual performance reviews for all supervised staff. 

o Provide continuous feedback, supervision, and coaching to all supervised staff. 

o Formal discipline supervised staff in conjunction with Human Resources. 

o Create and maintain schedule, assignments, and attendance.

o Approve time clocks and make adjustments as needed, including addition of necessary gratuities

o Respond in a timely manner to calls, texts, inquiries, and emails.

o Enforce uniform protocol. 

- In conjunction with the VP of Revenue, develop accurate and aggressive long and short-range financial objectives for the Concessions area.

- Plan, coordinate, and oversee all concession stand activities during events, ensuring efficiency and profitability.

- Conduct regular food safety audits in all concession environments.

- Maintain precise inventory control and management, tracking product levels, and minimizing waste.

- Regular equipment maintenance.

- Re-stocking of concessions and bars to maximize event readiness.

- Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed.

- Instrumental in development and use of inventory spreadsheet management, month end procedures and overall control of F&B inventory.

- Ensure compliance with all alcohol, sanitation, health and safety regulations, laws and policies.

- Managing product transfers and requisition sheets to accurately track products during events.

- Ensure adherence to safety protocols through incident reporting, accident management, and monthly team member safety training.

- Serve as the primary liaison with the health department and regulatory agencies to ensure compliance with all standards and requirements.

- All other duties as assigned.

FULL-TIME/SALARY/EXEMPT 

Required Knowledge, Skills, & Desired Qualifications:

- Minimum of High School Diploma or GED. Associate’s degree preferred. 

- Minimum of 5 years of progressive food and beverage supervisory experience, preferably in management.

- Excellent interpersonal, negotiation, and conflict resolution skills.

- Knowledge of POS Systems (such as Toast) and Food and Beverage Equipment.

- SERVSAFE Protection Manager Certification required.

- DORA (Designated Outdoor Refreshment Area) experience is a plus. 

- Exceptional verbal and written communication skills. 

- Required to be able to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative environment.   

- Ability to work a flexible schedule (nights, weekends & holidays as necessary) is required. 

- Must be a flexible and reliable team player, both within own department and entire organization.

- Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.  

- Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality. 

- Proven ability in Microsoft Office Suite.

Physical Requirements for Position: 

- The ability to lift up to 50 pounds regularly.  

- The ability to work in various Ohio weather conditions, inside and outside. 

- The ability to work with hot, cold, and hazardous equipment as well as operate phones, computers, copiers/scanners, and other office equipment.  

- The ability to move safely over uneven terrain, steps, or in construction zones.  

- The ability to see and respond to hazardous situations.  

- The ability to sit, stand, squat, bend, stoop, twist, walk, and complete repetitive hand and write motions for periods of time as required for the position. 

- Must be able to hear, see, and speak.

- Ability to comprehend instructions and retain information.

- Must have manual dexterity necessary to complete all job duties.

- Must be available to work in Canton, Ohio. 

Benefits:

- Paid leave

- Medical Insurance

- Dental & Vision

- Life Insurance

- STD/LTD

- 401K

- Supplemental Insurance

Core Competencies:

- Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.

- Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.

- Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.

- Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.

- Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.

- Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.

- Coaching and Development: Encourages and inspires others’ development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.

- Execution: Ability to take plans and successfully execute against them.

ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY 

Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus. Additional information on the Company can be found at www.HOFREco.com.

ABOUT HALL OF FAME VILLAGE 

Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides, an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com.

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.

I acknowledge that I have received this position description and understand that it is not a contract of employment. I am responsible for reading this job description and complying with all job duties, requirements, and responsibilities contained herein, and any subsequent revisions.