Concierge

Description

POSITION RESPONSIBILITIES

1. Primary responsibility is to provide administrative support to the admin department and assist in the efficient operation of the organization. Includes handling greeting and welcoming visitors in a professional and friendly manner.
2. Manage the lobby area, ensuring it is clean, organized, and welcoming.
3. Handle incoming calls, emails, and inquiries, directing them to the appropriate staff members.
4. Provide information about BBBSNEI programs and services to visitors and callers.
5. Assist with scheduling appointments and meetings.
6. Maintain and update visitor logs and contact information.
7. Coordinate with the Executive Assistant and other departments to ensure efficient office operations.
8. Assist with administrative tasks such as filing, data entry, and document preparation.
9. Ensure compliance with all organizational policies and procedures.
10. Answer questions from guests, direct phone calls, and manage customer requests.
11. Make reservations for events or services as needed.
12. Arrange transportation services for matches/littles.
13. Recommend local attractions, restaurants, entertainment, and more to matches.

SUPERVISION

1. Reports to the Executive Assistant

2. 60 Day and Annual Reviews

SALARY AND BENEFITS  

Starting hourly range: $12 - $16 dependent upon qualifications and experience

Requirements

  QUALIFICATIONS

1. Proven experience in a customer service or receptionist role.
2. Excellent communication and interpersonal skills.
3. Strong organizational and multitasking abilities.
4. Proficiency in Microsoft Office (Word, Excel, Outlook).
5. Ability to work independently and as part of a team.
6. Professional appearance and demeanor.
7. Excellent customer service skills, including empathy, good communication, and problem-solving.
8. Patience, flexibility, and strong organizational and multitasking skills.

EDUCATION AND EXPERIENCE

High school diploma or equivalent; additional qualifications in office administration are a plus.