Concierge

Description

Harbor’s Edge is a premier 5-star, resort-style Continuing Care Retirement Community (CCRC) located alongside the beautiful harbor in Norfolk, Virginia. Our community consists of 300 Independent Living Residential Units, a 33-bed (Medicare/private) Skilled Nursing Healthcare Unit, a 40-bed Assisted Living Unit, and 34-bed Memory Support Unit.

Harbor’s Edge has been honored by U.S. News & World Report’s Best Senior Living Program as a 2025 “Best” in multiple categories, including Independent Living – Activities & Enrichment, Feels Like Home, and Food & Dining. Additionally, our Continuing Care Retirement Community (CCRC) has been recognized as a “Best” senior living community.

We are seeking a highly qualified, full-time Concierge professional to join our team to assist in delivering excellent care for our residents. The ideal candidates will have senior living experience (e.g., long-term care, assisted living, memory support) with a passion for working with an elderly population.

The Concierge is responsible to effectively manage the front desk reception area for Harbor’s Edge. Responsible to greet and assist guests, residents, staff, visitors, vendors, and the general public in person or via phone in a polite, professional, and friendly manner, consistently portraying Harbor’s Edge in a positive manner. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Consistently greet and assist guests, residents, staff, visitors, vendors, and the general public in person or via phone in a polite, professional, friendly, and timely manner. 
• Effectively manage the front desk sign-in process for visitors, vendors, and contractors, ensuring proper check in, applicable dispensing of, and guests wearing appropriate badges according to policy and procedure.
• Provide appropriate information to all visitors, including current marketing information and ensure they are directed to the appropriate individual(s) who can assist them. 
• Consistently maintain and protect the confidentiality of residents’ confidentiality.
• Answer all phone calls as quickly as possible in a polite, professional manner, properly transferring calls as well as taking and conveying phone messages as needed.
• Facilitate transportation requests to appropriate staff, coordinate and communicate the timing transportation to residents and staff. Place courtesy calls to residents to remind them of transportation trips as needed.
• Accommodate residents’ requests for assistance with dry cleaning, grocery services, stamp purchases, copies, faxes transportation, etc. 
• Balance cash register/drawer including cash receipts and checks that have been cashed for individuals at the front desk on a daily basis. Complete accurate monthly charge sheets in accordance to policy.
• Receive packages and mail, sort mail, log in packages and coordinate distribution, keeping residents/staff informed in a timely manner regarding pick up and/or delivery.
• Assist residents with signing up for programs and activities, collecting appropriate payments if required. Assist with planning resident events, maintaining accurate records.
• Assist with facilitating maintenance requests, input requests into computer system, and communicate to appropriate staff regarding urgent and/or emergent situations.
• Ensure the reception area and lobby areas are kept clean, clutter free, and well maintained.
• May support other departments with clerical duties as assigned by the Resident Services Supervisor or Director of Life Safety & Security.
• May utilize personal vehicle for occasional Administration business.
• The position falls under the direct supervision of the Resident Services Supervisor. The position is not required to supervise or direct other employees.

Requirements

• High school diploma or equivalent (GED).
• At least two (2) years of related work experience with the elderly and dementia populations. At least one (1) year of secretarial training or clerical experience preferred.
• Ability to read and write, follow written and verbal instructions, and communicate effectively. 
• Ability to work with the elderly population in a courteous, friendly, productive manner, demonstrating patience, compassion, flexibility, adaptability, and interpersonal skills.
• Ability to consistently perform duties with consideration for resident’s rights, demonstrating integrity and confidentiality in the care of the residents and in handling their health information and all personal/confidential information.
• Demonstrate service excellence through daily interactions and be skilled at active listening.
• Demonstrate excellent organizational, attention to detail, multi-tasking, and time management skills.
• Work independently and exercise sound judgment.
• Observe proper safety protocols and appropriate sanitary techniques.
• Demonstrate proficiency with applicable computer programs and databases, including Microsoft Office Suite. 

Comprehensive benefit package includes:

• Medical/Dental/Vision Insurance
• Paid Time Off + Six Paid Holidays
• Employee Assistance Program (EAP)
• Employer Paid - Basic Life & AD&D Insurance
• Employer Paid - Short-term and Long-term Insurance
• 403(b) Retirement Savings Plan w/ Employer Contribution
• College Tuition Reimbursement
• Employer Paid - Certification Training
• Legal Resources & Identity Protection Plan

*Benefit offerings vary according to employment status.

EEO/D/V