Concierge

The Grand Rehabilitation and Nursing at Mohawk Valley is currently seeking a Concierge to join our team! 

Job Title: Concierge
Position Type: Full-Time days Tues.-Sat. 10am-6pm
Pay Range: $18-$20/HR

About Us

At The Grand Healthcare System, we are committed to providing high-quality care in a welcoming and comfortable environment. Our beautiful residences, modern amenities, and compassionate staff make us a preferred destination for high-quality healthcare. We prioritize our residents' well-being and satisfaction, creating a unique and supportive environment for both staff and guests.

Position Overview

As the Concierge, you will play a pivotal role in ensuring a positive service experience for our residents, families, and visitors. Your main responsibilities will be coordinating guest hospitality services, creating a welcoming atmosphere, and maintaining a strong relationship with staff across all departments. The ideal candidate will excel in customer service, communication, and teamwork, and will be committed to exceeding expectations.

Key Responsibilities

Hospitality & Guest Services

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  Greet visitors and provide tours of the facility, ensuring they feel welcomed and informed.

  
  


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  Welcome new admissions with a personalized greeting and welcome bag. Ensure rooms are clean and ready for the new resident’s arrival.

  
  


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  Coordinate service-related activities to achieve customer satisfaction goals and minimize complaints.

  
  


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  Conduct rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and ensuring satisfaction with care services.

  
  


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  Follow up with department directors on any concerns raised by residents, families, or visitors, ensuring they are addressed promptly.

  
  

Surveys & Feedback

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  Administer both 'Entry Surveys' and 'Exit Surveys' to residents to gather feedback and improve service quality.

  
  

Qualifications & Requirements

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  Ability to thrive in a fast-paced environment.

  
  


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  Experience in a long-term care or healthcare setting is preferred.

  
  


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  Strong teamwork skills and the ability to maintain positive relationships with all staff.

  
  


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  Exceptional customer service, interpersonal, and phone skills.

  
  


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  Excellent verbal and written communication skills.

  
  


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  Professional attitude with a willingness to accept new challenges.

  
  

Work Schedule

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  Core Schedule: Monday through Friday from 11:00 AM to 7:00 PM.

  
  


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  Weekend Requirement: Must work one weekend per month.

  
  

What We Offer

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  Competitive Salary: Base salary with rewarding bonus opportunities.

  
  


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  Comprehensive Benefits: Health insurance, 401(k), paid time off, and more.

  
  


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  Professional Growth: Opportunities for career advancement and continued development.

  
  


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  Innovative Training Programs: Ongoing training to enhance your skills and industry knowledge.

  
  


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  Supportive Team: Work alongside a dedicated team that values collaboration and providing excellent care.

  
  

How to Apply

If you are passionate about customer service and making a difference in the lives of residents and their families, we encourage you to apply today! Apply online today and a personal recruiter will reach out to you for next steps!

Join The Grand Healthcare System and help us create a positive and welcoming experience for every guest, resident, and family.

We are an Equal Opportunity Employer – M/F/D/V.

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