Concierge

ESSENTIAL DUTIES & RESPONSIBILITIES:

As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care


• Process and deliver messages for guests


• Retrieve mail, small packages and facsimiles for guests as requested


• Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests


• Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.


• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner


• Register VIP guests, as needed


• Promote Company marketing programs and distribute printed materials, as needed

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.


• Basic mathematical and calculator skills to prepare mathematical calculations without error, e.g., purchasing tickets for guests.


• Ability to listen effectively, to speak and write English clearly.


• Ability to stand, walk, and/or sit and continuously perform essential job functions.


• Hearing and visual ability to observe and detect signs of emergency situations.

WORK EXPERIENCE & EDUCATION REQUIREMENTS:

• High School Diploma or GED. 


• Prior customer service experience required.  Prior Front Desk or other prior hospitality experience preferred