Concierge

Position Summary:

Saturday and Sunday,  8am-8pm..This position is responsible for enhancing resident services and providing up-to-date information in a more efficient and timely manner, as well as greeting residents and visitors, answering the telephone, responding to both routine inquiries and emergencies, relaying calls to the proper department, and performing a variety of related clerical duties. This position reports to the Business Office Manager or other assigned manager. 

Benefits:

• 401(k)


• Paid time off

Essential Functions:

• Greet residents and provide general assistance to visitors, prospective residents, and families.


• Use proper telephone skills.


• Ensure safety of the residents and property by monitoring life safety systems, building alarms and investigating any unusual activity. 


• Maintain visitor sign in/out kiosk and enter maintenance request work orders. 


• Receive packages and deliver in the evening. 


• Inform supervisor of any resident issues or concerns.


• Complete all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.


• Attend all required training, in-service, and staff meetings.


• Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.


• Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.


• Adhere to all policies and procedures of Senior Solutions Management Group.


• Perform other duties as assigned.

Experience and Education:

• Must have high school education or three to six months related experience or training


• Previous experience working with senior adults preferred.. 


• Must be able to read, write, speak, and understand the English language.


• Must have experience in a clerical position.


• Recommended to have basic computer skills.